Office Manager - Medical Practice

ReFocus Eye Health; Greenbelt (MD); On-site; USD 55,000 - 82,000; Full time

Job summary

ReFocus Eye Health in Greenbelt, MD is seeking an experienced Office Manager to oversee daily operations of our medical practice and drive strategic initiatives. You will lead front desk staff, coordinate schedules, and ensure smooth patient flow.

This role requires a 4-year degree, healthcare leadership experience, and proficiency with Windows-based tools and EMR systems (Nextech preferred). You will work with the Practice Administrator and Medical Director to boost patient care and

Qualifications

• Minimum of 5 years in healthcare management or a comparable leadership role.
• 4-year degree from an accredited university is required.
• Proficiency with Windows-based office technologies and EMR systems (Nextech experience is a significant advantage).
• Strong communication, problem-solving abilities, and ability to build cross-functional relationships.

Responsibilities

• Oversee daily front desk office operations, ensuring efficient workflows and adherence to healthcare regulations.
• Manage front desk staff schedules, resolve interpersonal issues, and foster a high-performance culture.
• Serve as the primary point of contact for patient inquiries, ensuring timely and satisfactory resolutions.
• Partner with the Practice Administrator, Operations Team and Medical Director to develop and execute growth plans.
• Monitor equipment needs, procurement, and oversee IT/EMR system health.
• Maintain regulatory compliance and clinical quality assurance standards.
• Coordinate with Marketing, HR, and Billing to ensure seamless company-wide processes.

Skills

Communication

Leadership

Healthcare management

Problem solving

Cross-functional collaboration

Education

Bachelor's degree

Tools

Nextech EMR

Windows OS

Job description

Description

Manage our medical practice as a dynamic Office Manager!

Up to 40 hours a week

Our medical practice is seeking a highly motivated and experienced Office Manager to oversee our daily operations and drive our strategic vision. If you are a results-oriented leader with a passion for exceptional patient care and team management, we want to hear from you!

Key Responsibilities & Leadership:

• Operational Excellence: Oversee daily front desk office operations, ensuring efficient workflows and strict adherence to healthcare regulations.
• Team Leadership & Development: Manage front desk staff schedules, resolve interpersonal issues, and foster a positive, high-performance culture.
• Patient Advocacy: Serve as the primary point of contact for patient inquiries, ensuring every patient receives a resolution that exceeds expectations.
• Strategic Implementation: Partner with the Practice Administrator, Operations Team and Medical Director to develop and execute business plans that drive growth.
• Resource Management: Monitor equipment needs, manage procurement, and oversee IT/EMR system health.
• Compliance & Quality Assurance: Maintain rigorous standards for regulatory compliance and clinical quality assurance.
• Interdepartmental Collaboration: Act as a liaison between Marketing, HR, Billing to ensure seamless company-wide processes.

Candidate Profile & Qualifications:

• Experience: Minimum of 5 years in healthcare management or a comparable leadership role.
• Education: 4-year degree from an accredited university required.
• Technology: Proficiency in Windows-based office technologies and EMR systems (experience with Nextech is a significant advantage).
• Soft Skills: Exceptional communication, problem-solving abilities, and a talent for building cross-functional relationships.

Great to have:

• Master’s degree in Healthcare Administration, Business, or a related field.
• Proven track record in multi-site clinical management.

We Care:

We prioritize patients, colleagues, and families with compassionate, leading care and treat all with dignity and respect.

We Collaborate:

We work together with patients, seeking diverse input to share and grow innovative ideas.

We Elevate:

Committed to excellence, we exceed expectations by delivering leading eye care research, innovation, education, and outreach.

Refocus is an equal opportunity employer and we value diversity.