Practice Manager

Vision Innovation Partners; Fredericksburg (VA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation package

Excellent comprehensive benefits

401(K)

Significant eye care discounts

Continuing education allowances

Career growth and development

PTO and holidays off

Job summary

Vision Innovation Partners seeks a Practice Manager to oversee day-to-day clinic operations, coordinate staff and schedules, and ensure efficient workflow. You will lead clinical staff, manage performance, and uphold high standards of patient care in a fast-paced ophthalmology setting.

The role emphasizes improving patient experiences, driving operational efficiency, and maintaining compliance with medical practices, while fostering professional relationships with providers and staff.

Qualifications

• Bachelor's degree in a related field with 5+ years of healthcare management experience or 7+ years managing in healthcare.
• Experience managing financial aspects of a healthcare clinic.
• Ophthalmology or optometric management experience is a plus.

Responsibilities

• Oversee daily clinical operations by coordinating patient, physician, and technician schedules.
• Improve patient experience by addressing complaints and ensuring satisfaction resolutions.
• Provide training and guidance to clinical staff and supervise performance reviews.
• Review reports to identify clinic needs, workflows and opportunities for efficiency.
• Coordinate maintenance of clinical equipment and ensure proper functioning.
• Manage day-to-day operations and supervise physicians and staff in line with policies.
• Ensure high standards of customer service and patient care, while minimizing risks.
• Develop professional relationships with providers and maintain open communication.
• Meet operational goals set by management.

Skills

Team leadership

Staff relations

Healthcare management

Budget management

Microsoft Excel

Communication skills

Education

Bachelor's degree in related field

Tools

None

Job description

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

As the Practice Manager, you'll assist the Regional Administrator in overseeing the day-to-day operational functions for the clinic, ensuring that office policies, procedures, and plans are executed in a smooth and expeditious manner. You'll provide leadership, guidance, and expertise to all staff members as well as effectively communicating departmental activities to the team.

Responsibilities

What You Will Do:

• Manages daily clinical operations by reviewing patient, physician, and technician schedules, assigning clinical space usage by a physician, monitors clinic flow and interfacing with facility staff.
• Enhances and improves patient experience investigating patient complaints, draws conclusions, and contacts patients for satisfaction resolutions.
• Provides training and guidance to clinical staff; oversees performance reviews and monitors daily routine of technical staff; trains new technical staff.
• Reviews reports to determine clinic needs and verifies clinic workflows; identifies areas of waste and opportunities for efficiency.
• Oversees clinical equipment maintenance by coordinating a maintenance program with clinical staff for timely repairs and proper functioning.
• Manages day-to-day operations of the practice and supervises physicians and staff following company policies and procedures.
• Ensures the highest degree of customer service and patient quality care is maintained at all times.
• Ensures compliance with standard medical practice to manage and minimize risk.
• Resolves any medical-administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional, healthful clinic atmosphere.
• Maintains professional affiliations and enhances professional development to keep current in the latest health care trends and developments.
• Develops and maintains rapport and positive relationships with providers.
• Meets operational goals set by management.

Qualifications

What You Will Bring:

• Proven experience with effective hiring and motivating and managing a team.
• Strong staff relations skills.
• Bachelor's degree from an accredited university in a related field and 5 or more years of experience managing in a healthcare setting OR 7 or more years of experience managing in a healthcare setting
• Experience with managing financial aspects of a healthcare clinic required.
• Ophthalmology or optometric management experience is a PLUS!
• Preferred Qualifications: Certified Ophthalmic Technician licensure or another medical licensure preferred.
• Must have the ability to concentrate and pay close attention to detail when receiving instructions from physicians or others, reading and interpreting procedures and related materials; examining and closely inspecting materials when using equipment; and working one-on-one with patients.
• Leadership qualities, diplomacy, discretion, ability to enforce difficult positions, excellent communication, public speaking skills, and exceptional interpersonal abilities.
• Ability to work independently as well as in a team environment.
• Proficient with Microsoft Suite; in particular Excel.

What We Offer

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.