Practice Operations & Patient Experience Manager

Gastro Florida; Clearwater (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Gastro Florida seeks an experienced Office Manager to oversee daily clinical and billing operations across multiple offices in the Tampa Bay area, reporting to the division physicians and corporate office.

Candidates should have 5+ years in medical office management, Excel proficiency, and EMR experience. The role includes HR, compliance, scheduling, and business development activities to grow the practice while maintaining high patient care standards.

Qualifications

• Self-Starter with superior organizational skills and multi-tasking ability.
• Strong managerial, problem solving, and team-building capabilities.
• Budgeting, fiscal management, data analysis and business operations knowledge.
• HIPAA/Privacy compliance liaison responsibilities.
• Lean Six Sigma experience can substitute for some requirements.

Responsibilities

• Monitor patient touch-points and coordinate service improvements.
• Oversee patient satisfaction and service recovery efforts.
• Manage physician schedules to optimize capacity and patient experience.
• Ensure patient appointment and communication methods are effective.

Skills

Self-Starter

Managerial skills

Problem solving

Team building

Budgeting

Data analysis

Time management

Organizational skills

Attention to detail

HIPAA knowledge

Education

High school diploma or equivalent

College degree in health administration, business or related field

Lean Six Sigma experience

Tools

EMR systems

eCW knowledge

Job description

Gastro Florida seeks an experienced Office Manager to oversee daily clinical and billing operations across multiple offices in the Tampa Bay area, reporting to the division physicians and corporate office.

Candidates should have 5+ years in medical office management, Excel proficiency, and EMR experience. The role includes HR, compliance, scheduling, and business development activities to grow the practice while maintaining high patient care standards.