Practice Manager

Roswell Park Comprehensive Cancer Center; Buffalo (NY); On-site; USD 52,000 - 61,000; Full time

Job summary

Roswell Park Comprehensive Cancer Center seeks a Practice Manager to lead the day-to-day operations of ambulatory GI Center clinics, driving operational excellence and an outstanding patient experience.

You will supervise clinical business staff, optimize workflows, maintain compliance with quality standards, and collaborate with physicians, nursing leadership and multidisciplinary teams to deliver patient-centered cancer care.

Qualifications

• Master’s degree in a business or health-related field is required.
• Bachelor’s degree in a business or health-related field with relevant administration experience is preferred.
• Or an Associate’s degree with substantial administrative experience in a physician practice is acceptable.

Responsibilities

• Lead and oversee business operations for ambulatory GI Center clinics.
• Supervise and develop clinical business staff to meet performance goals.
• Collaborate with providers, nursing leadership and multidisciplinary teams to support patient-centered care.
• Drive process improvements, optimize workflows, and manage resources to enhance access and efficiency.

Skills

Leadership

Healthcare operations

Team development

Patient experience

Education

Master’s degree in business/health field

Bachelor’s degree in business/health field

Associate’s degree in business/health field

Tools

Healthcare management software

Job description

Title

Practice Manager

Job Type

Regular

Company

Roswell Park Comprehensive Cancer Center

Department

Ambulatory Services - Gastrointestinal (GI) Center

Time Type

Full time

Weekly Hours

40

Fte

1

Shift

First Shift (United States of America)

Summary

Are you a dynamic healthcare leader who is passionate about operational excellence, team development, and delivering an exceptional patient experience? Join Roswell Park Comprehensive Cancer Center as a Practice Manager and play a key role in leading the day-to-day operations of multiple ambulatory clinics that support world-class cancer care. In this highly visible leadership role, you will oversee and direct the business and operational functions of assigned ambulatory practices, ensuring efficient clinic performance, outstanding patient service, and alignment with organizational goals. Working collaboratively with Physicians, Nurse Practitioners, Physician Assistants, Nursing leadership, and multidisciplinary teams, you will help drive a culture of excellence, accountability, and patient-centered care. The Practice Manager is responsible for leading and developing clinical business staff, optimizing workflows, maintaining compliance with quality and regulatory standards, and identifying opportunities to improve operational efficiency and patient access. This role serves as a key partner in ensuring that clinic operations support exceptional patient outcomes while fostering a positive and productive work environment.

Key Highlights Of The Role

• Lead and oversee business operations for multiple ambulatory specialty clinics.
• Supervise, mentor, and develop clinical business staff to achieve operational goals and high performance.
• Collaborate closely with providers, nursing teams, and organizational leaders to support efficient and patient-focused care delivery.
• Drive operational excellence through process improvement, workflow optimization, and resource management.
• Ensure compliance with quality, regulatory, and organizational standards.
• Monitor clinic performance metrics and implement strategies to enhance patient satisfaction, access, and efficiency.
• Foster a welcoming, compassionate, and service-oriented environment for patients and their families.

Starting hourly rate for this position is $39.14 which includes a comprehensive benefits package.

Qualifications

Required Education and Experience

• Master’s degree in a business or health related field and the equivalent of one (1) year of full-time experience in the administration of a physician practice organization; or
• Bachelor’s degree in a business or health related field and the equivalent of three (3) years of full-time experience in the administration of a physician practice organization; or
• Associate’s Degree in a business or health related field and the equivalent of five (5) years of full-time experience in the administration of a physician practice organization; or
• High School Diploma or High School Equivalency Diploma and the equivalent of seven (7) years of full-time experience in the administration of a physician practice organization.

Note

Required degrees must have been granted by an accredited school, college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.

Preferred Qualifications

The ideal candidate will possess a Bachelor’s degree and a minimum of three years of Human Resources experience, with a strong background in candidate sourcing, intake calls, and applicant screening. Experience recruiting for or supporting the recruitment of nursing, clinical, faculty, and executive-level positions is highly preferred.

The successful candidate should be able to handle various administrative tasks which is essential.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email [e-mail] and let us know the nature of your request and your contact information.

Our Core Values

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Historical Compensation Information Statement

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at [phone] or via email at [e-mail].