Practice Manager

Roswell Park Comprehensive Cancer Center; United States; On-site; USD 48,000 - 59,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Roswell Park Comprehensive Cancer Center in Buffalo, NY, is seeking a Practice Manager to lead day-to-day operations of multiple ambulatory clinics in the GI Center. You will oversee business and clinical workflows, ensure efficient clinic performance, and align with organizational goals alongside physicians and nursing leadership.

This senior role emphasizes staff development, process improvement, compliance, and exceptional patient experience.

Qualifications

• Master's or higher in business or health; 1 year administrator experience in physician practice (if Master's)
• Bachelor's in business or health; 3 years administrator experience in physician practice
• Associate in business or health; 5 years administrator experience in physician practice
• High school diploma or equivalent; 7 years administrator experience in physician practice

Responsibilities

• Lead day-to-day operations for multiple ambulatory specialty clinics
• Supervise, mentor, and develop clinical business staff to achieve goals
• Collaborate with providers, nursing teams, and leaders to support efficient, patient-focused care
• Drive process improvements, workflow optimization, and resource management
• Ensure compliance with quality, regulatory, and organizational standards
• Monitor clinic performance metrics and implement strategies to improve patient access and satisfaction

Skills

Leadership

Healthcare operations

Staff development

Regulatory compliance

Education

Master's in business/health

Bachelor's in business/health

Associate in business/health

High school diploma

Job description

Title: Practice Manager Job Type: Regular Company: Roswell Park Comprehensive Cancer Center Department: Ambulatory Services - Gastrointestinal (GI) Center Time Type: Full time Weekly Hours: 40 FTE: 1 Shift: First Shift (United States of America)

Summary: Are you a dynamic healthcare leader who is passionate about operational excellence, team development, and delivering an exceptional patient experience? Join Roswell Park Comprehensive Cancer Center as a Practice Manager and play a key role in leading the day-to-day operations of multiple ambulatory clinics that support world-class cancer care. In this highly visible leadership role, you will oversee and direct the business and operational functions of assigned ambulatory practices, ensuring efficient clinic performance, outstanding patient service, and alignment with organizational goals. Working collaboratively with Physicians, Nurse Practitioners, Physician Assistants, Nursing leadership, and multidisciplinary teams, you will help drive a culture of excellence, accountability, and patient-centered care. The Practice Manager is responsible for leading and developing clinical business staff, optimizing workflows, maintaining compliance with quality and regulatory standards, and identifying opportunities to improve operational efficiency and patient access. This role serves as a key partner in ensuring that clinic operations support exceptional patient outcomes while fostering a positive and productive work environment.

Key Highlights of the Role:

• Lead and oversee business operations for multiple ambulatory specialty clinics.
• Supervise, mentor, and develop clinical business staff to achieve operational goals and high performance.
• Collaborate closely with providers, nursing teams, and organizational leaders to support efficient and patient-focused care delivery.
• Drive operational excellence through process improvement, workflow optimization, and resource management.
• Ensure compliance with quality, regulatory, and organizational standards.
• Monitor clinic performance metrics and implement strategies to enhance patient satisfaction, access, and efficiency.
• Foster a welcoming, compassionate, and service-oriented environment for patients and their families.

Starting hourly rate for this position is $39.14 which includes a comprehensive benefits package.

Qualifications:

1. Required Education and Experience Master's degree in a business or health related field and the equivalent of one (1) year of full-time experience in the administration of a physician practice organization;
2. Bachelor's degree in a business or health related field and the equivalent of three (3) years of full-time experience in the administration of a physician practice organization;
3. Associate's Degree in a business or health related field and the equivalent of five (5) years of full-time experience in the administration of a physician practice organization;
4. High School Diploma or High School Equivalency Diploma and the equivalent of seven (7) years of full-time experience in the administration of a physician practice organization.

Preferred Qualifications

The ideal candidate will possess a Bachelor's degree and a minimum of three years of Human Resources experience, with a strong background in candidate sourcing, intake calls, and applicant screening. Experience recruiting for or supporting the recruitment of nursing, clinical, faculty, and executive-level positions is highly preferred. The successful candidate should be able to handle various administrative tasks which is essential.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual's relationship or association with a member of a protected category or any other protected group status as defined by law.

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email [e-mail] and let us know the nature of your request and your contact information.

Our Core Values

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Historical Compensation Information Statement

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at [phone] or via email at [e-mail].

About Roswell Park Comprehensive Cancer Center

Welcome to Roswell Park Comprehensive Cancer Center, America's first cancer center founded in 1898 by Dr. Roswell Park. As one of the largest employers in Western New York, Roswell has over 3,300 employees, including over 200 physicians and scientists and 400 nurses. It's a new era at Roswell Park. Leading the way in cancer research, treatment and education for more than a century, today Roswell Park is setting our course for a second century of extraordinary advances in cancer research and treatment. Equipped with the best facilities, the sharpest and most creative minds, and the single objective of curing cancer, we stand on the threshold of historic discovery.