Practice Leader III

Cone Health; Greensboro (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Cone Health is seeking a Practice Leader III in Greensboro, NC to manage administrative and clinical staff, oversee onboarding, and drive performance improvements in daily operations.

Under limited supervision, you will address performance issues, develop action plans, and ensure staff have resources for a high-quality patient experience. Relevant MGMA/PPMC certifications and EPIC experience are required or strongly preferred.

Qualifications

• 4 years proven medical practice experience with formal team leadership.
• Proficiency in EPIC CAD/Prelude and strong customer service in healthcare.
• Without a degree, 6 years of medical practice experience acceptable.

Responsibilities

• Manages administrative and clinical staff; hires and terminates as needed.
• Reviews timekeeping, conducts evaluations, and supports staff development.
• Oversees onboarding and competency checkoffs for all staff.
• Enforces Steps of Service to ensure patient satisfaction and clinic reputation.
• Provides resources and support for workflows, supplies, and operations.
• Measures performance improvements to enhance clinic efficiency and patient care.

Skills

Staff management

Recruiting and hiring

Performance improvement

Customer service

Onboarding

Education

Associate's Degree

BS/BA in Healthcare Administration (preferred)

Tools

EPIC CAD/Prelude

Job description

The Practice Leader III is responsible for staff management and daily departmental operations. Working under limited supervision, this position addresses performance issues, develops action plans, and facilitates the onboarding of new staff, APPs, and physicians, ensuring they have the necessary resources and support for their work environment.

Essential Job Function:

• Manages assigned administrative and clinical staff; recruits, hires, and terminates personnel as needed to maintain efficient workflows, ensures adherence to policies, and schedules coverage for vacant positions.
• Reviews timekeeping (Kronos), conducts employee evaluations, utilizes iCompass, and conducts stay interviews to support staff development and retention.
• Manages the training of new employees in administrative workflows, supervises established protocols for administrative activities, and ensures competency checkoffs for all staff to maintain high standards of patient care.
• Ensures a positive guest experience by enforcing Steps of Service protocols and deescalating situations when necessary, enhancing patient satisfaction and clinic reputation.
• Serves as a resource for team members helping all workflows as volume and staffing require, contributing to efficient clinic operations, and managing the ordering and maintenance of office and clinical supplies as needed.
• Measures and implements performance improvement activities to enhance clinic efficiency and patient care quality, aligning with industry standards.
• Performs other duties as assigned.

Education:

• Required: Associate's Degree, preferably in business, finance or healthcare related field or High School Diploma with 6 years of medical practice experience and PPMC Certification or equivalent.
• Preferred: BS/BA in Healthcare Administration, Nursing, Business or related field.

Experience:

• Required: 4yr years proven medical practice experience; Prior history (formal) of team leadership; Proficiency in EPIC CAD/Prelude, etc.; Customer service experience in a healthcare setting. Without a degree, must have 6 years of medical practice experience.

Licensure/Certification/Listing:

• Required: Completion of MGMA Principles Practice Management Certificate or Practice Management Institute CMOM certification within 90 days of hire IF No degree, must have PPMC or equivalent certification at time of hire.