Practice Coordinator

Advanced Behavioral Health, Inc.; Baltimore (MD); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Practice Coordinator to join their Baltimore team. This role focuses on the administrative aspects of patient encounters, ensuring a smooth and professional front desk environment. You will greet patients, manage appointments, and handle essential tasks like data entry and insurance verification. The organization is committed to providing quality mental health services and values a diverse workforce. If you are passionate about making a difference and have the relevant experience, this opportunity is for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Match

Paid Holidays

PTO

Wellness Days

Qualifications

• 5+ years of relevant experience in a healthcare setting.
• Associates degree or certification in a health-related field.

Responsibilities

• Greet and check in patients for appointments.
• Verify insurance eligibility and manage referrals.
• Assist Medical Director with administrative duties.

Skills

Customer Service

Data Entry

Bilingual (Spanish)

Vital Signs Measurement

Education

Associates Degree in Health-related Field

Tools

EMR Systems

Job description

Join to apply for the Practice Coordinator role at Advanced Behavioral Health, Inc.

Advanced Behavioral Health, Inc. provided pay range

This range is provided by Advanced Behavioral Health, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.50/hr - $25.00/hr

Advanced Behavioral Health, Inc. is looking for a Practice Coordinator in our Baltimore, MD location. This position is responsible for all administrative (non-clinical) aspects of the patient encounter from greeting to accurate data entry for each patient. ABH is a family-centered mental health program that offers a wraparound approach to treatment. We specialize in Psychiatry, Off-Site Counseling Services, On-Site therapy, and Therapeutic Mentoring. If you share our mission and vision, we invite you to join a team that wants to make a difference within the community.

Location: Baltimore, MD

Compensation: $20.50 - $25.00/hour

Hours: 8 hour work days, 40 hours/week. Office is open from 8:30 am to 7:00 pm, some schedules may vary.

Essential Functions

1. Comply with CARF/COMAR/HIPAA/State compliance regulations.
2. Greet and check in patients for appointments.
3. Maintain a clean professional front desk environment.
4. Conduct patient reminder calls 48 hours prior to appointments.
5. Verify authorization information in EMR and insurance eligibility.
6. Schedule future appointments via EMR.
7. Manage no-shows and enter data accordingly.
8. Create and upload medical records and authorization info in EMR.
9. Handle medication refill requests and prior authorizations.
10. Update authorizations daily and notify staff of status.
11. Prepare notes for patients attending scheduled appointments.
12. Take and record vital signs.
13. Assist Medical Director with administrative duties.
14. Coordinate case assignments and discharges with staff.
15. Act as primary contact for referring vendors and manage referral process.
16. Maintain referral logs and report referral statistics.
17. Maintain confidentiality and respond promptly to communications.
18. Assist with workload at other locations as needed.

Requirements and Qualifications

1. Associates degree, relevant work experience, or certification in health-related field.
2. Minimum five years of relevant experience.
3. Customer service experience preferred.
4. Ability to take vitals and operate office equipment.
5. Experience with EMR systems preferred.
6. Bilingual (Spanish) preferred.

Benefits

• Medical, Dental, Vision
• 401(k) with employer match
• Dependent Care FSA
• Voluntary Life, Disability, and other insurance options
• Paid holidays, PTO, wellness days

ABH is committed to diversity and equal opportunity employment. Join our team and make a difference!