Clinic/Practice Assistant, Urology

Mass General Brigham Incorporated; Salem (MA); On-site; USD 50,747,000 - 71,463,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Tuition assistance

Professional development support

Job summary

Mass General Brigham in Salem, MA is seeking a full-time Clinic/Practice Assistant for the Urology team. The role focuses on patient-centered administrative support, appointment scheduling, billing documentation, and front-desk operations in a busy outpatient setting.

Ideal candidates have a High School Diploma, 2–3 years of office experience, and CMAA certification preferred. Onsite schedule is Monday–Friday, 8:30 a.m.–5:00 p.m., with comprehensive benefits.

Qualifications

• High School Diploma or equivalent required.
• Two to three years of office experience required.
• CMAA certification preferred.
• Proficiency with Microsoft Office and general office operations.
• Strong phone and written/verbal communication skills.

Responsibilities

• Support daily practice operations by performing a variety of administrative and clerical duties related to patient visits.
• Schedule patient appointments, maintain appointment records, and assist with check-in and check-out responsibilities.
• Answer phone calls, respond to routine inquiries, take accurate messages, and help route patient needs appropriately.
• Process billing forms, scan documents into the medical record, and support accurate patient documentation.
• Assist with messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as a knowledgeable resource for scheduling, registration, and billing systems, including providing support and training to others as needed.
• Support more complex practice functions, such as surgical scheduling, schedule changes, or template blocking, based on department needs and competency level.
• Work closely with the supervisor to help support daily staff activities and efficient practice operations.

Skills

Strong communication

Phone skills

Attention to detail

Multitasking

Education

High School Diploma or equivalent

CMAA preferred

Tools

Microsoft Office

Job description

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Are you an organized, patient-focused administrative professional who enjoys being at the center of a busy clinical practice? Join our Urology team in Salem as a full-time Clinic/Practice Assistant, where your attention to detail, communication skills, and commitment to excellent service will help create a smooth, welcoming experience for patients and care teams alike.

About the Practice

Located at 400 Highland Avenue in Salem, MA, our Urology practice evaluates and treats a wide range of adult urologic conditions. Our board-certified team provides advanced, compassionate care and includes experts in minimally invasive surgical techniques, including laparoscopic, endoscopic, extracorporeal, and percutaneous approaches.

Schedule and Location

This is a full-time, 40-hour position based onsite at 400 Highland Avenue in Salem, MA. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., offering consistent weekday hours in a collaborative outpatient practice setting.

What You’ll Do

• Support daily practice operations by performing a variety of administrative and clerical duties related to patient visits.
• Schedule patient appointments, maintain appointment records, and assist with check-in and check-out responsibilities.
• Answer phone calls, respond to routine inquiries, take accurate messages, and help route patient needs appropriately.
• Process billing forms, scan documents into the medical record, and support accurate patient documentation.
• Assist with messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as a knowledgeable resource for scheduling, registration, and billing systems, including providing support and training to others as needed.
• Support more complex practice functions, such as surgical scheduling, schedule changes, or template blocking, based on department needs and competency level.
• Work closely with the supervisor to help support daily staff activities and efficient practice operations.

Qualifications

• High School Diploma or equivalent required.
• Two to three years of office experience required.
• Certified Medical Administrative Assistant (CMAA) preferred.
• Proficiency with Microsoft Office applications and general office operations, including filing, copying, scanning, printing, and faxing.
• Strong phone skills with the ability to manage routine and non-routine calls professionally.
• Excellent written and verbal communication skills, including the ability to compose and edit emails, memos, and letters.
• Strong organization, attention to detail, and time management skills.
• Ability to manage multiple priorities, follow established protocols, and work effectively within clinical systems.

Additional Job Details (if applicable)

At Mass General Brigham, our employees are our most important resource. We are committed to ensuring employees have access to a benefits package that is comprehensive, contemporary, and highly competitive. We offer a full range of benefits that meet the needs of you and your family, including programs to support your health, financial well-being, and life.

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• And other perks!

This is a great opportunity for someone who enjoys supporting patients, collaborating with care teams, and keeping a busy outpatient practice running smoothly.

Job Details

• Remote Type: Onsite
• Work Location: 400 Highland Avenue
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range: $17.71 - $24.94/Hourly
• Grade: 3

EEO Statement

Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Company Vision

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.