Practice Assistant

Beth Israel Lahey Health; Methuen (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading healthcare organization as a Practice Assistant. You'll be responsible for delivering high-quality patient service, managing check-ins, and ensuring efficient practice operations. This role requires effective communication, customer service skills, and the ability to work in a fast-paced environment while supporting a diverse patient population.

Qualifications

• 1-3 years of related experience required.
• Fluent in English and Spanish with medical terminology proficiency.

Responsibilities

• Greet patients and manage check-in and registration.
• Support patient flow and act as a liaison for service delivery.

Skills

Communication

Customer Service

Problem Solving

Bilingual (English and Spanish)

Education

High School diploma or GED

Medical Admin Assistant Certification

Tools

Microsoft Office

Web Applications

Job description

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Job Details

• Job Type: Regular
• Time Type: Full time
• Work Shift: Day (United States of America)
• FLSA Status: Non-Exempt

Job Summary

Reports to Practice Manager or Ambulatory Practice Coordinator, with input from physicians, nurses, or other healthcare providers. Responsible for delivering high-quality patient service and supporting practice operations.

Essential Responsibilities

1. Greet patients and visitors courteously, maintaining privacy and confidentiality. Serve as a central communication point, responsive and accessible. Manage challenging situations effectively.
2. Perform check-in, registration, scheduling, and verify demographic information per policies. Use computer systems to register patients, schedule appointments, and handle referrals and co-pays.
3. Support patient flow, address issues proactively, and act as a liaison to ensure efficient service delivery.
4. Maintain a clean, welcoming reception area, monitor signage, and ensure a calming environment. Contact maintenance when repairs are needed.
5. Provide translation services in Spanish for patients and staff as needed.

Required Qualifications

• High School diploma or GED
• Preferred: Medical Admin Assistant Certification
• 1-3 years of related experience
• Fluent in English and Spanish, with medical terminology proficiency
• Experience with computer systems, including web applications and Microsoft Office suite

Competencies

• Effective written and oral communication skills
• Knowledge of healthcare policies and procedures
• Teamwork and respectful interaction
• Exceptional customer service and problem-solving skills

Physical Requirements

Sedentary work with occasional walking and standing. Ability to exert up to 10 pounds of force.

All staff must be vaccinated against influenza and COVID-19.

Additional Information

Join a team of over 35,000 healthcare professionals making a difference. Equal Opportunity Employer/Veterans/Disabled.