Practice Assistant Lead

Jobtailor; Methuen (MA); On-site; USD 38,000 - 48,000; Full time

Job summary

Jobtailor in Methuen, MA is seeking a Medical Administrative Assistant to deliver high-quality patient service at the reception area. The role includes check-in, registration, scheduling, and verifying demographic data.

The ideal candidate will handle co-payments, process referrals, and maintain a clean, welcoming reception area while collaborating with the clinical team for smooth ambulatory operations.

Qualifications

• Experience delivering patient-focused service in a medical setting.
• Proficiency with scheduling and demographic verification.
• Ability to use web-based systems and Microsoft Office.
• Experience with check-in, registration, and co-payment processing.

Responsibilities

• Greets patients and visitors with courtesy and respect.
• Performs check in, registration, scheduling, verification of demographic information and fiscal data.
• Collects co-payments and processes them.
• Schedules, reschedules, and cancels appointments.
• Obtains and enters referrals.
• Maintains clean environment of reception area.

Skills

Patient service delivery

Appointment scheduling

Team leadership

Communication

Courtesy and respect

Education

High School Diploma

GED

Medical Admin Assistant Certificate

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Job description

• Reports to Practice Manager or Ambulatory Practice Coordinator
• Responsible for delivering highest quality service to patients
• Serves as role model/mentor, providing support, training, and sharing knowledge
• Collaborates with team; solicits thoughts and ideas
• Acts as team leader for small projects
• Greets patients and visitors with courtesy and respect
• Provides accurate information, directions, and guidance
• Performs check in, registration, scheduling, verification of demographic information and fiscal data
• Collects co-payments and processes them
• Schedules, reschedules, and cancels appointments
• Obtains and enters referrals
• Maintains clean environment of reception area

Requirements

• High School diploma or GED required
• Certificate 1 Medical Admin Assistant Cert preferred
• 3-5 years related work experience required
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access

Core Competencies

Demonstrates expertise in patient service delivery, appointment scheduling, and administrative support within a medical environment. Proficient in utilizing computer systems and Microsoft Office applications to enhance operational efficiency.

Highest-signal resume keywords

• Patient Service Delivery
• Appointment Scheduling
• Medical Administration
• Team Leadership
• Microsoft Office Proficiency

ATS Optimization Keywords

Hard Skills

• Check In Procedures
• Registration
• Demographic Verification
• Co-Payment Processing
• Referral Management

Soft Skills

• Collaboration
• Mentoring
• Communication
• Courtesy
• Respect

Certifications & Qualifications

• High School Diploma
• GED
• Medical Admin Assistant Certificate

Industry Keywords

• Patient Care
• Ambulatory Practice
• Reception Management
• Healthcare Administration

Tools & Technologies

• Web Based Applications
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Access