Practice Assistant II PER DIEM

Mass General Brigham Incorporated; Boston (MA); Hybrid; USD 24,000 - 34,000; Part time

Job summary

Mass General Brigham Incorporated seeks a Part-time Practice Assistant II for per diem coverage at its Boston site. You will perform essential front- and back-office tasks to support smooth patient visits, including scheduling, check-in/check-out, and basic billing processes.

The role requires strong Office Suite skills, effective communication, and the ability to manage multiple tasks with accuracy. EPIC training is provided, and duties vary by department with occasional non-routine calls.

Qualifications

• Proficiency with all Office Suite; understanding of office procedures.
• Ability to manage non-routine calls and solve routine issues.
• Clear written communication for emails, memos, and letters.
• Strong time management to handle multiple tasks and priorities.
• Familiarity with EPIC or similar scheduling systems is a plus.

Responsibilities

• Perform routine administrative and clerical duties in a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients in person and by phone.
• Answer phones, schedule appointments and handle routine inquiries.
• Process patient billing forms and scan to the medical record/EPIC.

Skills

Office Suite

Time management

Written communication

Phone etiquette

Customer service

Education

High School Diploma or Equivalent

Tools

EPIC Scheduling

Job description

## Practice Assistant II PER DIEMApplyremote type: Onsitelocations: Boston-MAtime type: Part timeposted on: Posted Todayjob requisition id: RQ4069357Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.**Job Summary**This per diem role offers flexibility and predictability, as it’s primarily used for planned coverage such as vacations and leaves. Schedules are typically arranged with advance notice, allowing you to plan ahead. Summary Performs administrative functions to support smooth and efficient practice operations under general supervision. Performs tasks that are related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by department. Essential Functions -Perform routine administrative and clerical duties relating to a clinical service or physician practice office. -Make patient appointments and maintain appointment records. -Greet and assist patients. -Answer telephones, assist callers with routine inquiries, and schedule appointments. -File materials in patient folders, and print appointment schedules. -Process patient billing forms and scan documents to patient medical record/EPIC. -Call for patient medical records and laboratory test results. -Open and distribute unit mail or faxes. -Type forms, records, schedules, memos, etc., as directed. -May be required to accept co-payments. -Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. -Acts as an EPIC \"Super User\" for scheduling, registration and billing systems (EPIC training is provided). -Provides assistance and training to others in these areas. -May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.**Qualifications**Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Experience office experience 2-3 years required Knowledge, Skills and Abilities - Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.**Additional Job Details (if applicable)****Remote Type**Onsite**Work Location**55 Fruit Street**Scheduled Weekly Hours**0**Employee Type**Per Diem**Work Shift**Rotating (United States of America)**Pay Range**$17.71 - $24.94/Hourly**Grade**3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.