Practice Assistant II: Patient Services & Admin Support

Massachusetts General Hospital; Waltham (MA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham seeks a Practice Assistant II in Rheumatology to provide administrative and patient-facing support in a fast-paced clinic. You’ll schedule appointments, greet patients, manage calls, and document in EPIC to ensure smooth patient flow.

Requirements include 2–3 years of office experience, a high school diploma or equivalent, and proficiency in Microsoft Office. Onsite schedule is Monday–Friday, 8:30am–5pm, with comprehensive benefits and growth opportunities.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of office experience required.
• Proficiency in Microsoft Office and strong communication skills.

Responsibilities

• Schedule patient appointments and maintain records.
• Greet patients and respond to routine inquiries.
• Manage phone calls, scheduling, and message routing.
• Process billing forms and scan documents into EPIC.
• Request medical records and laboratory results.
• Distribute mail and prepare routine correspondence.
• Collect patient co-payments as needed.
• Handle prior authorizations, questions, refills, and test results.
• Serve as an EPIC Super User for scheduling, registration, and billing (training provided).
• Assist with training staff and advanced scheduling needs.

Skills

Strong communication

Organizational skills

Multitasking

Education

High School Diploma or equivalent

Tools

EPIC

Job description

Mass General Brigham seeks a Practice Assistant II in Rheumatology to provide administrative and patient-facing support in a fast-paced clinic. You’ll schedule appointments, greet patients, manage calls, and document in EPIC to ensure smooth patient flow.

Requirements include 2–3 years of office experience, a high school diploma or equivalent, and proficiency in Microsoft Office. Onsite schedule is Monday–Friday, 8:30am–5pm, with comprehensive benefits and growth opportunities.