Practice Assistant II

1200 The General Hospital Corporation; Lexington (MA); On-site; USD 24,397 - 34,357; Full time

Job summary

The Lurie Center for Autism seeks a dedicated administrative professional to support clinical operations at the 1200 The General Hospital Corporation. You'll perform clerical duties, manage patient appointments, and provide excellent service to patients with autism spectrum disorder.

This full-time position, located in Lexington, Massachusetts, requires a high school diploma, proficiency in Microsoft Office, and prior experience in a medical office. The pay ranges from $17.71 to $24.94 per hour.

Qualifications

• 2–3 years of office experience required.
• Proficient in managing phone systems and non-routine calls.
• Effective written communication for emails and letters.

Responsibilities

• Perform administrative and clerical duties for clinical services.
• Schedule patient appointments and maintain records.
• Assist patients and answer routine inquiries.

Skills

Microsoft Office Suite

Interpersonal skills

Time-management

Education

High School Diploma or equivalent

Tools

EPIC

Job description

Job Summary

The Lurie Center for Autism is a multidisciplinary program dedicated to treating individuals with autism spectrum disorder and other developmental disorders across the lifespan. The role involves both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision.

Key duties include basic clerical work and routine patient visit administration for scheduling, check‑in, and check‑out.

Responsibilities

• Perform routine administrative and clerical duties for a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to the patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• Accept co‑payments (if required).
• Handle, screen, and take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Act as Super User for scheduling, registration, and billing systems.
• Provide assistance and training to others in these areas.
• Perform more complex or specialized functions such as schedule changes/blocking at a higher competency level (if required).
• Comfortably work with children and adults with autism spectrum disorder, demonstrating patience, empathy, and strong interpersonal skills.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: 2–3 years of office experience; EPIC experience required.
• Proficiency with Microsoft Office Suite and knowledge of medical office operations and standards.
• Ability to use phone systems and manage non‑routine calls, solving routine issues as appropriate.
• Effective written communication for email, memos, and letters.
• Strong time‑management and organization skills to manage multiple tasks within established protocols.

Job Details

Full Time, On‑Site – Monday to Friday, 7am to 3:30pm. Scheduled weekly hours: 40. Pay range: $17.71 – $24.94 per hour. Grade: 3. Employee Type: Regular. Work Shift: Day. Location: 1 Maguire Road.

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected under Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)‑282‑7642.