Practice Assistant II- Neurology

Massachusetts General Hospital; Boston (MA); Hybrid; USD 24,397 - 34,357; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Massachusetts General Hospital is looking for a candidate to perform both administrative and clinical functions within the MGH Neurology department. The role involves routine clerical duties including scheduling patient visits, greeting patients, and assisting with phone inquiries.

The ideal candidate will have a High School Diploma and 2-3 years of office experience, with strong proficiency in the Office Suite. This is a hybrid position at 15 Parkman Street, offering a starting compensation of $20.00 per hour.

Qualifications

• 2-3 years of office experience required.
• Ability to manage one's own time and the time of others.
• Strong understanding of office operations.

Responsibilities

• Perform routine administrative and clerical duties in a clinical service.
• Assist with scheduling patient appointments and maintaining records.
• Answer telephones and assist callers with inquiries.

Skills

Proficiency with Office Suite

Time management

Effective communication

Organizational skills

Education

High School Diploma or Equivalent

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not‑for‑profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check‑in, check‑out duties.

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration and billing systems.
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at more advanced competency level.

Qualifications

Education

High School Diploma or Equivalent required

Experience

Office experience 2‑3 years required

Knowledge, Skills and Abilities

• Proficiency with all Office Suite, knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non‑routine phone calls and solve routine issues as appropriate.
• Communicate effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work‑related documents, to correspond and communicate with others clearly and effectively (including composing/editing e‑mail, memos and letters), and to take complete and accurate messages.
• Manage one's own time and the time of others.
• Be well‑organized and possess good time‑management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Benefits

Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Additional Job Details

Department: MGH Neurology

Schedule: Monday through Friday, 8am to 5pm flexible

Compensation: Starting at $20.00 per hour, with increases based on experience.

Remote Type: Hybrid

Work Location: 15 Parkman Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $17.71 - $24.94/Hourly

Grade: 3

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided with a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected under Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)‑282‑7642.