Practice Assistant II

1200 The General Hospital Corporation; Boston (MA); On-site; USD 24,397 - 34,357; Full time

Benefits offered by this job

Competitive benefits

On-site work location

Job summary

Mass General Hospital in Boston seeks a Practice Assistant II in the Infusion Unit to support clinicians in a fast-paced environment. The role offers a full-time schedule with weekend and weekday shifts and requires patient-facing duties, scheduling, and billing tasks.

You will greet patients, manage appointments, assist with EPIC scheduling and billing, and help coordinate care. HS diploma and 2–3 years office experience are required; on-site work in the 55 Fruit Street location.

Qualifications

• Education: High School Diploma or Equivalent.
• Experience: 2-3 years office experience required.
• Proficiency with Office Suite and ability to manage phone calls and scheduling.

Responsibilities

• Greet and assist patients at the front desk and handle scheduling, check-in/out duties.
• Make patient appointments and maintain appointment records.
• Answer telephones and schedule routine inquiries.
• Process patient billing forms and scan documents into the EMR/EPIC.
• Call for patient records and lab results.
• Open and distribute unit mail or faxes.
• May handle co-payments and provide support for prior authorizations.

Skills

Communication skills

Time management

Multitasking

Written communication

Telephone etiquette

Education

High School Diploma

Tools

EPIC system

Job description

Job Summary

Join the Mass General Brigham Cancer Institute (MGBCI) as a Practice Assistant II in our Infusion Unit at Mass General Hospital! This position offers a unique full‑time schedule: Friday: 12:00 PM - 8:30 PM, Saturday & Sunday: 8:00 AM – 6:30 PM, Monday: 7:00 AM – 5:30 PM. As a Practice Assistant II, you’ll play a vital role in creating a welcoming, well‑coordinated experience for patients and families while supporting clinicians in a fast‑paced, mission‑driven environment.

Essential Functions

• Greet and assist patients at the front desk. Perform tasks related to patient visits including scheduling, check‑in, check‑out duties.
• Make patient appointments and maintain appointment records.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• Process patient billing forms and scan documents into patient medical record/EPIC.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• May be required to accept co‑payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as an EPIC “Super User” for scheduling, registration and billing systems (EPIC training is provided).
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at more advanced competency level.

Qualifications

Education: High School Diploma or Equivalent required.

Experience: 2-3 years office experience required. Can this role accept experience in lieu of a degree? No.

Knowledge, Skills & Abilities:

• Proficiency with all Office Suite, knowledge of office operations, and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage non‑routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing and speaking to convey information effectively.
• Understanding written sentences and paragraphs in work‑related documents, to correspond and communicate with others clearly and effectively (including composing/editing e‑mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details

• Remote Type: Onsite Work
• Location: 55 Fruit Street
• Scheduled Weekly Hours: 40
• Employee Type: Regular Work Shift Day
• Pay Range: $17.71 - $24.94/Hourly (Grade 3)

Benefits

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums, bonuses (as applicable) and recognition programs designed to support your professional growth.

EEO Statement

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.