Practice Assistant II - Waltham

1200 The General Hospital Corporation; Waltham (MA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical, Dental, Vision

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

The 1200 The General Hospital Corporation in Waltham is seeking an administrative support professional to perform both clinical and routine clerical functions. The role requires a high school diploma and 2–3 years of office experience. Responsibilities include patient scheduling, handling inquiries, and assisting with billing processes among other tasks.

This position offers a pay rate starting at $20.00 per hour, with additional benefits such as health, dental, and tuition reimbursement.

Qualifications

• 2–3 years of office experience required.
• Ability to manage multiple tasks and follow protocols.

Responsibilities

• Routine administrative and clerical duties in a clinical service.
• Make patient appointments and maintain records.
• Greet and assist patients.

Skills

Proficiency with Office Suite

Knowledge of office operations

Effective written and verbal communication

Time management skills

Education

High School Diploma or Equivalent

Job description

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine.

Responsibilities

• Routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• May be required to accept co-payments.
• Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Act as a "Super User" for scheduling, registration and billing systems.
• Provide assistance and training to others in these areas.
• Perform more complex or specialized functions (e.g. surgical scheduling, schedule changes/blocking) at an advanced competency level.

Qualifications

Education: High School Diploma or Equivalent required.

Experience: 2–3 years of office experience required.

Knowledge, Skills, and Abilities:

• Proficiency with Office Suite and knowledge of office operations and standards.
• Understanding of office procedures including filing, copying, scanning, printing, and faxing.
• Ability to use phone system and manage non-routine calls and solve routine issues.
• Effective written communication for audience and clear verbal communication.
• Ability to comprehend written sentences and paragraphs in work-related documents, compose/edit email, memos and letters, and take accurate messages.
• Time management skills to manage own and others’ time, organize multiple tasks, follow protocols, and work within systems.

Additional Information

Department: Pediatric GI and Nutrition – Waltham.

Schedule: Monday – Friday, 8:00 am – 4:30 pm onsite.

Compensation: Pay rate starts at $20.00 per hour, with increases based on experience.

Benefits:

• Medical, Dental, Vision.
• 403(b) retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass.

Location: 52 Second Avenue, Waltham, MA.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.