Practice Assistant

Midihealth; United States; Remote; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

100% remote work environment

Job summary

Midi Health is seeking a highly organized Practice Assistant to support clinical and administrative operations across the practice. This remote, US-based role requires meticulous document handling, patient requests, referrals, and records management to enhance care delivery and clinician productivity.

You will manage Athena EMR workflows, triage messages, coordinate external records, and ensure timely referrals and post-visit documentation.

Qualifications

• Experience in telehealth operations, medical assistant support, or virtual healthcare administration.
• Proficiency with EMR systems (Athena) and Slack/multiple communication platforms.
• Strong organizational skills with high attention to detail.
• Excellent written and verbal communication.
• Healthcare terminology and HIPAA compliance knowledge.
• Basic technical proficiency (videoconference tools, telehealth platform troubleshooting).

Responsibilities

• Receive, review, flag, and route document requests to the appropriate team and channels via assigned workflows.
• Triage inbound admin calls and messages (Athena “Admin Phone Messages”) and route to appropriate team members.
• Handle incoming medical records from external providers, manage document uploads, index in EMR, and resolve missing data.
• Monitor and manage Medical Records Slack requests, escalate urgent items, and ensure case closure statuses are maintained.
• Initiate, track, and confirm referrals and consult orders; coordinate between patients, referring providers, and Midi clinicians.
• Perform workflows that cover all document delivery to patients after their visit.

Skills

Telehealth experience

EMR Athena

Slack proficiency

Organizational skills

Communication

HIPAA knowledge

Technical proficiency

Tools

Athena EMR

Slack

Ticketing systems

Remote collaboration tools

Job description

Practice Assistant @ Midi Health

Remote (U.S.-Based) | Full-Time, Non-Exempt | Schedule: Monday - Friday, 8:30am - 4:30pm PST

We’re seeking a highly organized and detail‑oriented Practice Assistant to support clinical and administrative operations across Midi Health. This is a pivotal role ensuring seamless coordination of documents, patient requests, referrals, and records management — enhancing care delivery and clinician productivity.

Core Responsibilities

• Clinical Documents & Chart ManagementReceive, review, flag, and route document requests (including consult notes, disability requests, and subpoenas) to the appropriate team and channels via assigned workflows. Ensure accurate filing in the EMR and proper follow‑up action.
• Administration of Phone & MessagingTriage inbound admin calls and messages (Athena “Admin Phone Messages”), escalates or route to appropriate team members following defined protocols.
• Medical Records CoordinationHandle incoming medical records from external providers, manage document uploads, index in EMR, and resolve missing or incomplete data. Communicate follow‑ups to patients or providers as needed. Additionally, coordinate Midi requests for external records. This role will be responsible for all medical records‑related steps for any Midi Health SOPs that involve them.
• Slack Channel OperationsMonitor and manage Medical Records Slack requests by tagging cases, escalating urgent items, and ensuring case closure statuses are maintained following team protocols.
• Referrals ProcessingInitiate, track, and confirm referrals and consult orders. Coordinate between patients, referring providers, and Midi clinicians to ensure timely completion. Track status until receipt confirmation and close the referral loop.
• Post‑Visit DocumentsPerform all workflows that cover all document delivery to patients after their visit. These workflows are the safety net from our automated process.

Qualifications

• Experience in telehealth operations, medical assistant support, or virtual healthcare administration
• Proficiency with EMR systems (Athena) and Slack/multiple communication platforms
• Strong organizational skills with high attention to detail
• Excellent written and verbal communication
• Healthcare terminology and HIPAA compliance knowledge
• Basic technical proficiency (videoconference tools, telehealth platform troubleshooting)

*Preferred Qualifications:

• Certified Medical Assistant Administrative (CMAA) or equivalent
• Experience handling referrals and prior authorizations
• Bilingual (e.g., English/Spanish) or familiarity with diverse patient populations

Skills & Competencies

• Adaptable multi-tasker capable of handling concurrent administration and clinical support workflows
• Empathetic, patient‑facing communication with clarity and courtesy
• Self‑starter with strong initiative and protocols mindset
• Comfortable using Slack, ticketing systems, and remote tools to triage requests

Hours: Monday - Friday, 8:30am - 4:30pm PST

What We Offer

• Compensation: $20/hr, full-time (40hr/week), non-exempt. Comp offering based on experience and other variables.
• Opportunity to join a fast-growing, mission-driven healthcare startup
• Health, dental, and paid time off benefits
• 100% remote work environment

At this time, Midi isunable to provide visa sponsorship. All Candidates must be authorized to work in the United States without current or future sponsorship needs.

Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant’s salary history.

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