Senior Manager, Clinical Operations - Operational Excellence

Midi Health; United States; On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Paid holidays

Flexible time off

Job summary

A leading healthcare company is seeking a Senior Manager for Clinical Operations to enhance patient and clinician experience through operational improvement. This role requires 5–8+ years in clinical operations and a strong background in process optimization. Responsibilities include transforming strategic priorities into workflows, leading data analysis for operational impact, and executing improvements across teams. An attractive salary range of $130,000–150,000 annually comes with benefits such as health coverage and flexible time off.

Qualifications

• 5–8+ years of experience in healthcare operations or clinical operations.
• Experience in process improvement or operational optimization.
• Strong problem-solving skills.
• Advanced proficiency in Google Sheets.
• Experience with EMRs, preferably Athena.
• Familiarity with BI tools like QuickSight, Tableau, Power BI.
• Strong communication skills.
• Telehealth or high-growth healthcare experience is preferred.
• Experience working with Product/Engineering teams is preferred.
• Familiarity with Lean/process improvement methodologies is preferred.

Responsibilities

• Operationalize strategic priorities by understanding team goals.
• Translate priorities into structured workflows and execution plans.
• Evaluate workflows to identify inefficiencies and optimize processes.
• Partner with various teams to execute defined improvements.
• Analyze operational data for trends and improvement opportunities.
• Lead execution of prioritized initiatives.
• Monitor performance and drive sustainable adoption of improvements.
• Identify and recommend improvements aligned with strategic priorities.

Job description

Senior Manager, Clinical Operations - Operational Excellence @ Midi Health

We are seeking a Senior Manager, Clinical Operations – Process Improvement & Operational Excellence to drive meaningful improvements across clinical operations workflows, systems, and experiences. This role operates at the intersection of operations, data, and product. You will partner closely with the Practice Administrator to operationalize defined strategic priorities, translating them into scalable processes, identifying inefficiencies, and executing initiatives that improve patient experience, clinical support (Medical Assistants/back‑office) workflows, and clinician experience. This senior individual‑contributor role focuses on improving clinical support and back‑office workflows where operational complexity, manual work, and inefficiencies have the greatest impact on scalability, staff experience, and overall performance. You will not manage people or set strategy; instead, you will serve as a structured executor and operational problem‑solver, owning execution within prioritized areas and driving measurable impact.

This job is ‘HOT’ 🔥

As we scale, improving patient and clinician experience requires intentional process design, operational rigor, and alignment with technology.

Key Responsibilities

• Operationalize Strategic Priorities
  
  • Partner with the Practice Administrator to understand team and organizational priorities.
  • Translate defined priorities into structured workflows, processes, and execution plans.
  • Break down ambiguous problems into clear, actionable steps.
• Process Improvement & Optimization
  
  • Evaluate workflows within prioritized areas to identify inefficiencies, failure points, manual or redundant work, and unclear ownership.
  • Redesign processes to improve patient experience, clinical support and back‑office workflows, clinician experience, and operational efficiency.
  • Focus on areas where operational complexity and manual effort create the greatest impact on scalability, staff experience, and consistency of execution.
  • Execute defined improvements and ensure adoption across teams.
• Cross‑Functional Execution
  
  • Partner with Practice Manager, Clinical Operations Specialists, Practice Administration Workforce Management team, Patient Support & Experience, and Product team.
  • Translate defined operational challenges into process improvements, workflow changes, and product requirements.
• Data Analysis & Impact Measurement
  
  • Analyze operational data to identify trends and improvement opportunities, support business cases, and measure the impact of change.
  • Define success metrics for each initiative, including baseline performance, expected outcomes, and post‑implementation results.
  • Present clear, actionable insights to leadership.
• Initiative Execution
  
  • Lead execution of prioritized initiatives from scoping through implementation.
  • Ensure alignment with defined team and organizational priorities.
  • Monitor performance and iterate as needed.
  • Drive sustainable adoption of improvements.
• Continuous Improvement
  
  • Identify recurring patterns that indicate process gaps, workflow inefficiencies, or tooling limitations.
  • Recommend improvements aligned with strategic priorities.
  • Contribute to a culture of operational excellence.
• Operating Model & Expectations
  
  • Work is prioritized and aligned through quarterly planning led by the Practice Administrator.
  • All initiatives must have clearly defined goals, measurable success metrics, baseline vs post‑implementation comparison, and identified stakeholders.
  • The role structures and executes within defined priorities, surfaces insights and recommendations, and evaluates ad‑hoc requests against priorities.
• What Success Looks Like
  
  • Strategic priorities translate into effective execution.
  • Measurable improvements in patient and clinician experience.
  • Processes become more efficient, scalable, and reliable.
  • Strong alignment between operations and product.
  • Fewer recurring operational issues.

Required Qualifications

• 5–8+ years in healthcare operations, clinical operations, or similar.
• Experience in process improvement or operational optimization.
• Strong problem‑solving and structured thinking skills.
• Advanced Google Sheets proficiency.
• Experience with EMRs (Athena preferred).
• Familiarity with BI tools (QuickSight, Tableau, Power BI).
• Strong communication and stakeholder management.
• Telehealth or high‑growth healthcare experience (preferred).
• Experience working closely with Product/Engineering teams (preferred).
• Familiarity with Lean / process improvement methodologies (preferred).

Benefits & Compensation

• The compensation range for this role is $130,000–150,000 annually.
• Desirable benefits package includes:
• Health, dental, and vision coverage.
• Paid holidays.
• Flexible time off.

Why Join Us?

We’re on a mission to transform care for women in midlife. If you’re excited to help us build a best‑in‑class team while working with smart, purpose‑driven people, we’d love to talk.

Please note that all official communication from Midi Health will come from a @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing [e-mail].

Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

At this time, Midi is unable to provide visa sponsorship. All candidates must be authorized to work in the United States without current or future sponsorship needs.

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