Remote Practice Assistant: Health Records & Admin Ops

Midihealth; United States; Remote; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

100% remote work environment

Job summary

Midi Health is seeking a highly organized Practice Assistant to support clinical and administrative operations across the practice. This remote, US-based role requires meticulous document handling, patient requests, referrals, and records management to enhance care delivery and clinician productivity.

You will manage Athena EMR workflows, triage messages, coordinate external records, and ensure timely referrals and post-visit documentation.

Qualifications

• Experience in telehealth operations, medical assistant support, or virtual healthcare administration.
• Proficiency with EMR systems (Athena) and Slack/multiple communication platforms.
• Strong organizational skills with high attention to detail.
• Excellent written and verbal communication.
• Healthcare terminology and HIPAA compliance knowledge.
• Basic technical proficiency (videoconference tools, telehealth platform troubleshooting).

Responsibilities

• Receive, review, flag, and route document requests to the appropriate team and channels via assigned workflows.
• Triage inbound admin calls and messages (Athena “Admin Phone Messages”) and route to appropriate team members.
• Handle incoming medical records from external providers, manage document uploads, index in EMR, and resolve missing data.
• Monitor and manage Medical Records Slack requests, escalate urgent items, and ensure case closure statuses are maintained.
• Initiate, track, and confirm referrals and consult orders; coordinate between patients, referring providers, and Midi clinicians.
• Perform workflows that cover all document delivery to patients after their visit.

Skills

Telehealth experience

EMR Athena

Slack proficiency

Organizational skills

Communication

HIPAA knowledge

Technical proficiency

Tools

Athena EMR

Slack

Ticketing systems

Remote collaboration tools

Job description

Midi Health is seeking a highly organized Practice Assistant to support clinical and administrative operations across the practice. This remote, US-based role requires meticulous document handling, patient requests, referrals, and records management to enhance care delivery and clinician productivity.

You will manage Athena EMR workflows, triage messages, coordinate external records, and ensure timely referrals and post-visit documentation.