Practice Assistant

AppleOne Employment Services; Madison (WI); On-site; USD 28,000 - 30,000; Part time

Job summary

We are seeking a part-time Practice Assistant to support a patient-focused healthcare practice in Madison, WI. This role is ideal for a detail-oriented, compassionate professional who enjoys working in a fast-paced clinical environment and helping patients receive high-quality care.

The Practice Assistant is a key member of the patient care team, supporting providers, maintaining accurate medical records, responding to patient and team requests, and helping ensure smooth daily operations,

Qualifications

• 1–2 years of relevant experience preferred.
• At least one year of experience in a medical office and/or mental health setting preferred.
• Strong communication and teamwork skills.
• Comfort with maintaining patient confidentiality and medical records.
• Proficiency in computers and learning clinical systems.

Responsibilities

• Support providers and the patient care team with daily clinical and administrative operations.
• Secure patient information and maintain medical records with confidentiality.
• Respond to verbal and electronic requests for information per policies and provider instructions.
• Follow safety procedures and emergency protocols in a clinical setting.
• Assist in crisis situations when needed.

Skills

Patient care support

Medical records handling

Team communication

Confidentiality

Computer skills

Multitasking

Education

Associate degree

Bachelor's degree

Tools

EHR systems

Microsoft Office

Clinic software

Job description

Job Summary

We are seeking a part-time Practice Assistant to support a patient-focused healthcare practice in Madison, WI. This role is ideal for a detail-oriented, compassionate professional who enjoys working in a fast-paced clinical environment and helping patients receive high-quality care.

The Practice Assistant is a key member of the patient care team, supporting providers, maintaining accurate medical records, responding to patient and team requests, and helping ensure smooth daily operations. This opportunity offers a collaborative work environment, supportive team structure, and the chance to make a meaningful impact in a healthcare setting, including support for patients experiencing mental health concerns such as anxiety and depression.

Key Responsibilities

• Support providers and the patient care team with daily clinical and administrative operations.
• Secure patient information, maintain accurate medical records, and protect patient confidentiality.
• Respond to verbal and electronic requests for information using established policies, reference tools, and provider instructions.
• Help maintain a safe, secure, and healthy work environment by following procedures and legal regulations.
• Understand and follow emergency procedures, including assisting in crisis situations when needed.
• Complete additional responsibilities as assigned by the supervisor.

Compensation and Benefits

• Pay range: $20 to $22 per hour.
• Schedule: Part-time.
• Location: Madison, WI.

Required Qualifications and Skills

• Support patient care operations in a medical or mental health practice setting.
• Maintain and safeguard patient records and confidential healthcare information.
• Respond professionally to patient, provider, and team requests.
• Follow clinical policies, safety procedures, and emergency protocols.
• 1 to 2 years of relevant experience preferred.
• At least one year of experience in a medical office and/or mental health setting preferred.
• Some experience in healthcare settings preferred.
• Excellent communication skills with the ability to work well in a team environment.
• Strong computer skills and ability to learn clinical systems and office tools.
• Professional appearance, demeanor, and ability to interact effectively with patients in a mental health setting.
• Organized, process-oriented, and able to manage multiple priorities in a fast-paced environment.
• Self-starter with a strong sense of ownership, accountability, and willingness to support the team as needed.

Preferred Qualifications

• Associate’s or bachelor’s degree preferred.
• Experience working with patients experiencing anxiety, depression, or related mental health concerns preferred.
• Knowledge of clinical setting operations preferred.
• Passion for supporting a patient-centered healthcare mission.
• Commitment to continuous learning, feedback, teamwork, and professional growth.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.