Practice Administrator - Urgent Care, West / Northwest

IU Health; Indianapolis (IN); On-site; USD 100,000 - 160,000; Full time

Job summary

Indiana University Health seeks a Practice Administrator to lead a portfolio of urgent care clinics, driving operational excellence and an enhanced patient experience across multiple sites in the Indianapolis area.

The role requires strong onsite presence, strategic oversight of operations and performance, and frequent travel between Avon, Brownsburg, and Lafayette locations to support a seven-day urgent care operation.

Qualifications

• Must hold a bachelors degree in Healthcare Administration, Business Administration, or a related field.
• 7-10 years of progressive healthcare leadership experience.
• Minimum of 5 years of leadership in ambulatory or outpatient settings, including 3-5 years managing physician practice operations.
• Strong knowledge of healthcare operations, care delivery models, regulatory requirements, and healthcare legislation.
• Experience using benchmarking data and industry best practices to drive operational improvement.
• Proficient with healthcare technology systems and business applications.
• Ability to occasionally lift, move, or carry objects up to 50 pounds as needed.

Responsibilities

• Oversee the day-to-day operations, performance, and strategic priorities across multiple urgent care locations.
• Lead clinic leadership, drive operational excellence, and enhance both team member and patient experience.
• Travel among Avon, Brownsburg, and two Lafayette locations with onsite rounding at least weekly.
• Be visible and accessible to clinic leaders, providers, and team members.
• Support a seven-day urgent care operation with schedule flexibility for early mornings, evenings, weekends, or holidays.

Skills

Leadership

Healthcare operations

Financial management

Regulatory knowledge

Benchmarking/data-driven improvement

Healthcare IT systems

Physical lifting

Education

Bachelor's degree in Healthcare Administration or related field

MHA or MBA preferred

Tools

Healthcare technology systems

Job description

Overview

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes.They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our leadership team in the role of Practice Administrator - Urgent Care.

The Practice Administrator serves as the operational leader for a portfolio of urgent care clinics. This newly created role is ideal for an experienced healthcare leader who thrives in dynamic environments and is passionate about developing teams, driving operational excellence, and enhancing both the team member and patient experience.

This leader will oversee the day-to-day operations, performance, and strategic priorities across multiple urgent care locations within an assigned territory. With significant autonomy and ownership, the Practice Administrator will be responsible for building strong clinic leadership, advancing key organizational initiatives, and ensuring high-quality care, service excellence, employee engagement, and operational performance. Success in this role requires a visible presence in the clinics, strong business and operational acumen, and the ability to lead effectively through change. This is a unique opportunity to help shape a new leadership structure, create lasting impact across multiple clinics, and play a key role in improving outcomes for patients, providers, and team members alike.

This role requires a strong onsite presence to support operations across the Indianapolis area. The Practice Administrator will regularly travel among the Avon, Brownsburg, and two Lafayette locations, with onsite rounding expected at least weekly across the assigned sites. The successful candidate must be visible and accessible to clinic leaders, providers, and team members. Schedule flexibility is also important to support a seven-day urgent care operation, including occasional early-morning, evening, weekend, or holiday needs.

Key Relationships

Reports to: Executive Director – Retail Health Services

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field required.
• Master of Healthcare Administration (MHA) or Master of Business Administration (MBA) preferred.
• 7-10 years of progressive healthcare leadership experience required.
• Minimum of 5 years of leadership experience in an ambulatory or outpatient setting, including 3-5 years managing physician practice operations.
• Strong knowledge of healthcare operations, care delivery models, financial management, regulatory requirements, and healthcare legislation.
• Experience utilizing benchmarking data and industry best practices to drive operational improvement.
• Proficient with healthcare technology systems and business applications.
• Ability to occasionally lift, move, or carry objects up to 50 pounds as needed.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, brings together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.