Clinic Manager- Urgent Care

IU Health; Muncie (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

IU Health in Indiana is seeking a Clinic Manager for Urgent Care to shape operations, lead a team, and improve patient flow in a fully onsite setting. You will report to the Executive Director, Retail Health Services, and oversee daily patient services with strong collaboration across staff and physicians.

The role requires a Bachelor's degree (or equivalent experience), 4–6 years of relevant leadership, and excellence in customer service, project delivery, and compliance with policy.

Qualifications

• Bachelor's degree or equivalent years of experience required.
• 4–6 years of relevant experience preferred.
• Knowledge of business applications.
• Strong customer service and communication skills.
• Ability to lead multiple projects with timely results.
• Adherence to compliance policies and code of conduct.

Responsibilities

• Assist the Senior Leader in planning, directing and operations of their areas.
• Oversee day-to-day supervision in patient services, financial management and facilities.
• Maintain optimal communication between practice staff, physicians and administration.
• Ensure service delivery meets customers' needs and expectations.
• Report to Executive Director, Retail Health Services; oversee 6–7 direct reports.

Skills

Customer service

Project management

Leadership

Communication

Education

Bachelor's Degree or equivalent years of experience

Tools

Business applications

Job description

Overview

Clinic Manager- Urgent Care

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes.They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Urgent Care leadership team in the role of Clinic Manager.

Assists the Senior Leader in planning, directing and overall operations within their areas of responsibility. Manages the ongoing development, implementation and performance outcomes to improve efficiency of responsible service lines. Oversees the day to day supervision in assigned patient services areas, financial management and facility adequacy of their assigned areas. Maintains optimal communication and collaboration between practice staff, physicians, administration, external customers and appropriate health system staff to ensure service delivery that exceeds the needs and expectations of customer bases towards service excellence.

This is a fully onsite role Monday-Friday day shift with availability to round to evenings and weekends as well as on call rotation at our White River Blvd Urgent Care in Muncie. Previous healthcare leadership is required.

Key Relationships

Reports to: Executive Director, Retail Health Services

Direct Reports: 6-7

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• Bachelor's Degree or equivalent years of experience is required. Bachelor's Degree in Business Administration, Management, or a related field is preferred.
• Requires 4-6 years of relevant experience.
• Knowledge in business applications.
• Strong customer service skills.
• Ability to lead multiple projects simultaneously while ensuring timely results.
• Maintains compliance standards in accordance with the Compliance policies and the Code of Conduct.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 16 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.