Automotive Service Advisor

Jones Auto Group; Lancaster (Lancaster County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

401(k) match

Paid time off

Paid holidays

Life insurance

Employee discounts

Referral program

Uniforms provided

Job summary

Jones Family of Dealerships in Lancaster, PA is looking for an Automotive Service Advisor who can deliver exceptional customer service and accurately document vehicle service needs. You will be the primary contact for customers, communicating repairs, estimates, and timelines while coordinating with technicians to ensure timely service.

The role requires strong automotive knowledge, excellent communication, and a customer-first mindset.

Qualifications

• Valid driver’s license is required.
• Previous experience as an automotive service advisor is a plus.
• Strong knowledge of vehicles and repair procedures is expected.
• Excellent communication, customer service, and interpersonal skills are essential.

Responsibilities

• Greet customers and set a positive service experience.
• Document symptoms and service needs accurately.
• Explain repairs and maintenance clearly and provide recommendations.
• Prepare and communicate repair estimates with costs and timelines.
• Coordinate with technicians for timely, accurate service delivery.
• Keep customers updated on vehicle status and service progress.
• Address customer concerns to ensure satisfaction and retention.

Skills

Customer service

Communication

Problem solving

Multitasking

Vehicle knowledge

Documentation

Job description

The Automotive Service Advisor at Jones Family of Dealerships plays a key role in delivering exceptional customer service within our Honda automotive service department here in Lancaster, PA. This position serves as the primary point of contact for customers, ensuring their vehicle service needs are clearly understood, accurately documented, and efficiently resolved. The ideal candidate will have strong automotive knowledge, excellent communication skills, and a customer-focused mindset.

Responsibilities:

• Greet customers promptly and professionally, creating a positive service experience
• Listen to customer concerns and accurately document vehicle symptoms and service needs
• Provide clear explanations and recommendations for necessary repairs and routine maintenance
• Prepare and communicate repair estimates, including cost and expected completion time
• Coordinate closely with technicians to ensure timely and accurate service delivery
• Maintain ongoing communication with customers regarding vehicle status and service updates
• Address and resolve customer concerns or complaints to ensure satisfaction and retention

Requirements:

• Valid driver’s license
• Previous experience as an automotive service advisor a plus
• Strong knowledge of vehicles, including common issues and repair procedures
• Excellent communication, customer service, and interpersonal skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Accurate documentation and organizational skills

Benefits:

• Competitive salary with bonus potential
• Opportunities for career growth and advancement
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• 401(k) with company match
• Paid time off and paid holidays
• Company-paid life insurance
• Employee discounts
• Referral program
• Uniforms provided with laundering service

About the Company:

The Jones Family of Dealerships has proudly served the Lancaster, Pennsylvania community for over 65 years. We are committed to excellence in customer service, quality workmanship, and fostering a supportive work environment. Join our team and be part of a trusted, family-owned organization that values its employees and invests in their success.

Equal Opportunity Employer:

Jones Family of Dealerships is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.