Powersports Service Advisor: Fast-Paced Growth & Perks

Jones Family of Dealerships; Lancaster (Lancaster County); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Competitive pay

Paid time off

Employee discounts

Opportunities for advancement

Fun, energetic team

Job summary

Jones Powersports in Lancaster, PA is hiring a service advisor/writer to greet customers, assess service needs, and write repair orders with detailed estimates. You will schedule appointments and manage the service workflow, ensuring clear communication about repairs, timelines, and costs.

Join a team that values customer satisfaction, offers competitive hourly pay with incentives, PTO, employee discounts, and advancement opportunities.

Qualifications

• Experience as a service advisor/writer in powersports or automotive.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Organized and detail-oriented.
• Proficient with dealer management software; Lightspeed experience is a plus.
• Valid driver's license.

Responsibilities

• Greet customers and accurately assess service needs
• Write repair orders and detailed service estimates
• Schedule appointments and manage service workflow
• Communicate clearly with customers on repairs, timelines, and costs
• Recommend maintenance and additional services
• Coordinate with technicians to ensure efficient repairs
• Deliver a high-quality customer experience every time

Skills

Service advisor experience

Customer service

Communication

Multitasking

Organized

Detail-oriented

DMS software

Lightspeed experience

Tools

Lightspeed

Job description

Jones Powersports in Lancaster, PA is hiring a service advisor/writer to greet customers, assess service needs, and write repair orders with detailed estimates. You will schedule appointments and manage the service workflow, ensuring clear communication about repairs, timelines, and costs.

Join a team that values customer satisfaction, offers competitive hourly pay with incentives, PTO, employee discounts, and advancement opportunities.