Powersports Service Writer

Jones Family of Dealerships; Lancaster (Lancaster County); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Competitive pay

Paid time off

Employee discounts

Opportunities for advancement

Fun, energetic team

Job summary

Jones Powersports in Lancaster, PA is hiring a service advisor/writer to greet customers, assess service needs, and write repair orders with detailed estimates. You will schedule appointments and manage the service workflow, ensuring clear communication about repairs, timelines, and costs.

Join a team that values customer satisfaction, offers competitive hourly pay with incentives, PTO, employee discounts, and advancement opportunities.

Qualifications

• Experience as a service advisor/writer in powersports or automotive.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Organized and detail-oriented.
• Proficient with dealer management software; Lightspeed experience is a plus.
• Valid driver's license.

Responsibilities

• Greet customers and accurately assess service needs
• Write repair orders and detailed service estimates
• Schedule appointments and manage service workflow
• Communicate clearly with customers on repairs, timelines, and costs
• Recommend maintenance and additional services
• Coordinate with technicians to ensure efficient repairs
• Deliver a high-quality customer experience every time

Skills

Service advisor experience

Customer service

Communication

Multitasking

Organized

Detail-oriented

DMS software

Lightspeed experience

Tools

Lightspeed

Job description

What You’ll Be Doing

• Greet customers and accurately assess service needs
• Write repair orders and detailed service estimates
• Schedule appointments and manage service workflow
• Communicate clearly with customers on repairs, timelines, and costs
• Recommend maintenance and additional services
• Coordinate with technicians to ensure efficient repairs
• Deliver a high-quality customer experience every time

What We’re Looking For

• Service advisor/writer experience (powersports or automotive preferred)
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Organized and detail-oriented
• Proficient in computer systems and dealer management software, with experience using Lightspeed a plus
• Passion for powersports is a big plus
• Valid driver’s license

What We Offer

• Competitive pay (hourly + performance incentives)
• Paid time off
• Employee discounts
• Opportunities for advancement
• A fun, energetic team environment

About Us

Jones Powersports is proud to be part of the Jones Family of Dealerships, a trusted name with deep roots in Lancaster County. With a long-standing reputation for quality, integrity, and customer service, we’ve been serving the local community for over 65 years and continue to grow. Our team is passionate about powersports and committed to delivering an exceptional experience for every customer.

Equal Opportunity Employer

Jones Powersports is an Equal Opportunity Employer and consider all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

If you love powersports and working with people, we want to hear from you!