Powersports Service Writer

Lancaster Honda; Lancaster (Lancaster County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive pay (hourly + performance incentives)

Paid time off

Employee discounts

Opportunities for advancement

Fun, energetic team environment

Job summary

Jones Powersports in Lancaster is seeking a motivated Service Advisor / Writer to enhance customer satisfaction in our dynamic service department. The ideal candidate will assist customers, schedule service, and ensure effective communication regarding repairs.

Join us to engage in a lively team environment and grow your career in the powersports industry. Experience in service advising and a passion for powersports are key.

Qualifications

• Service advisor/writer experience, preferably in powersports or automotive.
• Strong customer service and communication skills are essential.
• Ability to multitask in a fast-paced environment is crucial.

Responsibilities

• Greet customers and assess service needs accurately.
• Write repair orders and service estimates.
• Schedule appointments and manage service workflow.

Skills

Customer service

Communication skills

Multitasking

Organized

Detail-oriented

Experience with dealer management software

Tools

Lightspeed

Job description

Jones Powersports is looking for a motivated, organized, and customer-focused Service Advisor / Writer to join our fast-paced Powersports Service Department. If you enjoy working with customers and have a passion for motorcycles, ATVs, and UTVs, this is your opportunity to build a career in the powersports industry.

What You’ll Be Doing

• Greet customers and accurately assess service needs
• Write repair orders and detailed service estimates
• Schedule appointments and manage service workflow
• Communicate clearly with customers on repairs, timelines, and costs
• Recommend maintenance and additional services
• Coordinate with technicians to ensure efficient repairs
• Deliver a high-quality customer experience every time

What We’re Looking For

• Service advisor/writer experience (powersports or automotive preferred)
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Organized and detail-oriented
• Proficient in computer systems and dealer management software, with experience using Lightspeed a plus
• Passion for powersports is a big plus
• Valid driver’s license

What We Offer

• Competitive pay (hourly + performance incentives)
• Paid time off
• Employee discounts
• Opportunities for advancement
• A fun, energetic team environment

About Us

Jones Powersports is proud to be part of the Jones Family of Dealerships, a trusted name with deep roots in Lancaster County. With a long-standing reputation for quality, integrity, and customer service, we’ve been serving the local community for over 65 years and continue to grow. Our team is passionate about powersports and committed to delivering an exceptional experience for every customer.

Equal Opportunity Employer

Jones Powersports is an Equal Opportunity Employer and consider all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

If you love powersports and working with people, we want to hear from you!