Powersports Service Advisor - Boost Repairs & Client Trust

Fox Powersports Peacock; Pleasant Plains Township (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Vacation

PTO

Holidays

Medical, Dental and Vision

401(k) with Employer Match

Job summary

Fox Powersports in Baldwin, MI is seeking a Service Advisor to join our team and help build trust with customers through transparent service recommendations and clear communications.

You will schedule repairs, greet customers, write up issues, prepare repair orders, present costs, and track progress while maintaining accurate records. A valid driver’s license and 2–4 years of related experience are preferred; powersports knowledge is a plus.

Qualifications

• Two to four years related experience and/or training.
• Experience and desire to work with technology to drive an exceptional customer experience.
• Excellent communication, organization, and follow‑up skills.
• Ability to multi‑task, prioritize, and manage time effectively.
• Valid driver's license.

Responsibilities

• Schedules service appointments.
• Greets customers in a timely, friendly manner and obtains unit information.
• Obtains customer and unit data prior to arrival when possible.
• Writes up customer's unit problems accurately and clearly on repair order.
• Refers to service history, inspects unit, and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair throughout the day and informs customers of changes with proper authorization.
• Reviews repair orders to ensure work is completed and notes any additional work.
• Explains completed work and all charges to customers.

Skills

Experience

Tech‑savvy

Communication

Organization

Follow‑up

Driver's license

Job description

Fox Powersports in Baldwin, MI is seeking a Service Advisor to join our team and help build trust with customers through transparent service recommendations and clear communications.

You will schedule repairs, greet customers, write up issues, prepare repair orders, present costs, and track progress while maintaining accurate records. A valid driver’s license and 2–4 years of related experience are preferred; powersports knowledge is a plus.