Service Advisor

Fox Powersports Nelsons; Eureka Township (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Vacation, PTO, and Holidays

Medical, Dental, and Vision Insurance

401(k) with Employer Match

Employee Discounts

Growth and Development Opportunities

Job summary

An established powersports dealership in Eureka Township is seeking a Service Advisor to enhance customer relationships and manage service appointments. The role involves communicating effectively with customers, accurately writing repair orders, and providing detailed cost estimates. The ideal candidate will have experience in the powersports industry, excellent communication and organizational skills, and a valid driver's license. This position offers a range of benefits, including paid vacation and medical insurance.

Qualifications

• Experience in powersports or motorcycle industry.
• Valid driver's license is required.
• Desire to work with technology for customer experience.

Responsibilities

• Schedule service appointments and greet customers.
• Accurately write up customers' vehicle problems.
• Provide written cost estimates for labor and parts.
• Review repair orders to ensure completion of work.

Skills

Communication skills

Organizational skills

Customer service orientation

Ability to multi-task

Education

Two to four years related experience

Job description

Fox Motors has a Service Advisor opening in Greenville, MI at Fox Powersports Nelsons. You would contribute to our overall vision, "Working together moving people throughout life," by developing and maintaining trust with our customers that will build long‑term relationships.

KEY RESPONSIBILITIES

The Service Advisor is a trusted powersports vehicles expert that plays an active role in the service lane. As a Service Advisor, you are responsible for selling and scheduling needed service work, preparing, and presenting repair orders, and maintaining customer records. Fox Motors is looking for a Service Advisor that has powersports, or motorcycle industry, strong written and verbal communication skills, and is team focused. If you are ready to put your career in gear, Apply Now!

Key responsibilities include the following. Others may be assigned.

• Schedules service appointments.
• Greets customers in a timely, friendly manner and obtains powersports vehicle information.
• Obtains customer and powersports vehicle data prior to arrival when possible.
• Writes up customer's powersports vehicle problems accurately and clearly on repair order.
• Refers to service history, inspects powersports vehicle, and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Explains completed work and all charges to customers.

SKILLS & EXPERIENCE

• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Experience and desire to work with technology to drive an exceptional customer experience.
• Excellent communication, organization, and follow‑up skills.
• Ability to multi‑task, prioritize, and manage time effectively.
• Valid driver's license.

WHAT FOX MOTORS OFFERS

• Paid Vacation, PTO, and Holidays
• Medical, Dental and Vision401(k) with Employer Match
• Flex Spending
• Group Life Insurance (Company Paid)
• Short‑Term and Long‑Term Disability
• Supplemental Life Insurance
• Accident Insurance
• Employee Assistance Programs
• Employee Discounts
• Wellbeing Program
• Growth and Development Opportunities

As a Top 150 Dealer Group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management. Put your career in gear at Fox Motors and apply today!