Powersports Service Advisor - Trust & Scheduling

Fox Powersports Gr; Wyoming (OH); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Vacation, PTO, and Holidays

Medical, Dental and Vision

401(k) with Employer Match

Flex Spending

Group Life Insurance (Company Paid)

Short-Term and Long-Term Disability

Supplemental Life Insurance

Employee Assistance Programs

Employee Discounts

Growth and Development Opportunities

Job summary

Fox Motors in Grand Rapids, MI is seeking a Powersports Service Advisor to join our service team. You will play a key role in selling and scheduling service, preparing repair orders, and maintaining customer records to build lasting trust.

Ideal candidates bring 2–4 years of related experience, strong communication, and a customer-focused mindset. Valid driver's license and ability to multi-task are essential; experience with technology to enhance the guest experience is a plus.

Qualifications

• 2–4 years related experience and/or training; or equivalent combination of education and experience.
• Experience and desire to work with technology to drive an exceptional customer experience.
• Excellent communication, organization, and follow-up skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Valid driver\'s license.

Responsibilities

• Greets customers in a timely, friendly manner and obtains vehicle information.
• Obtains customer and vehicle data prior to arrival when possible.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair throughout the day; informs customers of changes and obtains authorization.
• Reviews repair orders to ensure work is completed and documented; closes repair order as appropriate.
• Explains completed work and all charges to customers.

Skills

Customer service

Communication

Multi-tasking

Time management

Valid driver\'s license

Tech-savvy

Tools

CRM software

Job description

Fox Motors in Grand Rapids, MI is seeking a Powersports Service Advisor to join our service team. You will play a key role in selling and scheduling service, preparing repair orders, and maintaining customer records to build lasting trust.

Ideal candidates bring 2–4 years of related experience, strong communication, and a customer-focused mindset. Valid driver's license and ability to multi-task are essential; experience with technology to enhance the guest experience is a plus.