Field Service Lead: Customer Care & Repairs

Western States Equipment Company; Liberty Lake (WA); Sur place; USD 70 000 - 90 000; Plein temps

Résumé du poste

Western States Equipment Company in Liberty Lake, WA is seeking a Field Service Supervisor to oversee the repair process and be the primary customer contact from inquiry to invoice. You will coordinate technicians, schedules, quotes, and approvals to maximize productivity and customer satisfaction.

You will manage performance, conduct annual reviews, and collaborate with sales and service teams to grow the business while ensuring safety and policy compliance across the repair lifecycle.

Qualifications

• High school diploma or GED.
• Associates degree preferred.
• Five years minimum experience working on heavy equipment.
• Minimum of one year previous supervisory experience required.
• Valid driver’s license and acceptable driving record required.
• Must be able to communicate (speak, read, comprehend, write in English).

Responsabilités

• Supervises employees and conducts annual performance reviews.
• Acts as primary contact for customers seeking service.
• Handles quotes, estimates and bids for service.
• Coordinates service scheduling and work orders.
• Ensures invoicing and profitability targets.
• Liaises with Field Technicians to document repairs.
• Manages safety and policy compliance.

Connaissances

MS Office

Microsoft AX

Infocast

Sales Link

Conflict resolution

Written communication

Verbal communication

Planning & organizing

Leadership

Prioritization

Self-starter

Attendance

Formation

High school diploma or GED

Associate degree preferred

Description du poste

Western States Equipment Company in Liberty Lake, WA is seeking a Field Service Supervisor to oversee the repair process and be the primary customer contact from inquiry to invoice. You will coordinate technicians, schedules, quotes, and approvals to maximize productivity and customer satisfaction.

You will manage performance, conduct annual reviews, and collaborate with sales and service teams to grow the business while ensuring safety and policy compliance across the repair lifecycle.