On-Site Power Gen Technical Service Rep (WI)

Generac Power Systems, Inc.; Waukesha (WI); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Generac Power Systems, Inc. in Waukesha, Wisconsin, is seeking a Power Generation Technical Service Representative to provide technical assistance and authorize warranty repairs for our dealer network.

The role involves on-site support, remote diagnostics, and documentation of issues to ensure timely resolutions. The ideal candidate holds an Associates degree in a technical field (Bachelor's preferred) and possesses strong customer service, troubleshooting, and communication skills.

Qualifications

• Associates degree or equivalent in a relevant technical field is required.
• Bachelor’s degree is preferred.
• Spanish bilingual ability is a plus.

Responsibilities

• Answer inbound calls and emails from Dealer Technicians.
• Provide technical assistance and document cases for warranty claims.
• Assist with remote diagnostic tools and follow diagnostic procedures.
• Prepare documentation regarding product issues for escalation and warranty submission.

Skills

Customer service

Troubleshooting

Verbal communication

Written communication

Active listening

Mechanical theory

Electrical theory

Documentation

Education

Associates degree or equivalent in a relevant technical field

Bachelor’s degree

Spanish (bilingual)

Tools

Microsoft Office

Warranty systems

Diagnostic tools

Job description

Generac Power Systems, Inc. in Waukesha, Wisconsin, is seeking a Power Generation Technical Service Representative to provide technical assistance and authorize warranty repairs for our dealer network.

The role involves on-site support, remote diagnostics, and documentation of issues to ensure timely resolutions. The ideal candidate holds an Associates degree in a technical field (Bachelor's preferred) and possesses strong customer service, troubleshooting, and communication skills.