Senior Generator Product Support Specialist

Generac Power Systems, Inc.; Delaware; Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Generac Power Systems, Inc. is seeking a Generator Product Support Specialist to deliver advanced technical support to our authorized dealer network, field complex service issues, and authorize warranty repairs with minimal leadership guidance.

This role also develops troubleshooting procedures and creates technical content for new product introductions. The position reports onsite five days per week at our Sussex location in Wisconsin, focusing on high-quality support for Generac customers and

Qualifications

• Associate degree in automotive/diesel tech or equivalent experience.
• 3 years related technical experience in automotive repair, diesel engines, or generators.
• Strong troubleshooting and diagnostic abilities.

Responsabilités

• Answer inbound calls and emails from dealer technicians; provide accurate notes and resolve issues.
• Instruct dealer personnel on warranty systems and submit claims electronically.
• Gather and prepare documentation regarding product failure for quality and engineering analysis.

Connaissances

Troubleshooting

Customer service

Leadership

Wiring diagrams

Documentation

Formation

Associate’s degree in automotive or diesel technology

Bachelor’s degree in technical field

Outils

SAP

GenService

Salesforce

Windchill

Description du poste

Generac Power Systems, Inc. is seeking a Generator Product Support Specialist to deliver advanced technical support to our authorized dealer network, field complex service issues, and authorize warranty repairs with minimal leadership guidance.

This role also develops troubleshooting procedures and creates technical content for new product introductions. The position reports onsite five days per week at our Sussex location in Wisconsin, focusing on high-quality support for Generac customers and