Onsite Network Operations Specialist for Generator Support

Generac Power Systems; Sussex (WI); On-site; GBP 42,000 - 72,000; Full time

Job summary

Generac Power Systems, a leading provider of power generation equipment, seeks a focused Service Coordinator onsite in Sussex, WI. You will manage service requests, coordinate dealer and national accounts, monitor generators remotely, and serve as the initial technical contact to resolve issues before dispatch.

Strong communication and organizational skills are essential. The role requires at least an associate degree or equivalent experience and 2 years in customer service or sales-related

Qualifications

• Associate’s degree or equivalent work experience.
• Two years of experience in customer service or sales-oriented roles.
• Ability to learn and retain technical information.

Responsibilities

• Manages service process from receiving requests to closing cases and invoicing.
• Remotely monitors network-connected generators and analyzes issues.
• Serves as first point of technical contact before dispatch.
• Provides timely resolution or escalation of customer problems.

Skills

Customer service

Communication

Organization

multitasking

Negotiation

Excel

Education

Associate’s degree or equivalent

Tools

SAP

Salesforce

ERP/CRM systems

Microsoft Office Excel

Job description

Generac Power Systems, a leading provider of power generation equipment, seeks a focused Service Coordinator onsite in Sussex, WI. You will manage service requests, coordinate dealer and national accounts, monitor generators remotely, and serve as the initial technical contact to resolve issues before dispatch.

Strong communication and organizational skills are essential. The role requires at least an associate degree or equivalent experience and 2 years in customer service or sales-related