Power Generation Field Technician & Mentor

Generator Specialist Inc; Kentucky; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive wages

Military experience a plus

401K

Vacation

Paid holidays

Uniforms

Medical insurance

Bonus based on performance

Full or part time

Job summary

Generator Specialist Inc is seeking a Power Generation Field Service Technician to diagnose and repair generators at customer sites, perform preventative maintenance, and maintain strong customer relations.

The role includes coaching junior technicians, completing accurate service documentation, and ensuring compliance with safety policies. A High School diploma and relevant power generation training are preferred; valid driver’s license required.

Qualifications

• Field service experience in power generation preferred.
• Ability to train Service Personnel to develop diagnostic skills.
• Ability to identify opportunities for work process improvements and recommend action.
• Ability to develop and maintain productive working relationships.
• Ability to prepare reports providing feedback on service interventions.
• Ability to identify and resolve engine system failures relating to component failure.
• Ability to guide/coach other service technicians through complex interventions.
• Excellent problem-solving and diagnostic capabilities.
• Experience communicating with customers and dealers.
• Proficiency with computer programs for diagnostics and Microsoft Office.

Responsibilities

• Diagnose and execute complex generator repairs at customer sites.
• Establish and maintain productive customer relations.
• Perform preventative maintenance per schedules and standards.
• Escalate unresolved issues to Service Manager.
• Coach and develop technicians/apprentices; review repair plans.
• Complete service worksheets, timesheets, warranty claims, and quality documents.
• Maintain service vehicle and tools for cleanliness and operation.
• Adhere to Health, Safety & Environmental policies and report issues.

Skills

Field service experience

Power generation

Customer service

Coaching/mentoring

Diagnostic skills

Upsell opportunities

Microsoft Office

Problem solving

Report writing

Technical knowledge

Education

High School Diploma/GED

Apprentice Certified Power Generation/Electrical Technician

Vocational diploma

Valid driver’s license

Tools

Microsoft Office

Diagnostic software

Job description

Generator Specialist Inc is seeking a Power Generation Field Service Technician to diagnose and repair generators at customer sites, perform preventative maintenance, and maintain strong customer relations.

The role includes coaching junior technicians, completing accurate service documentation, and ensuring compliance with safety policies. A High School diploma and relevant power generation training are preferred; valid driver’s license required.