Power Equipment Service Manager - Lead, Grow & Impact

Weingartz; Clarkston (MI); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Award-Winning Benefits

Employer-Paid Benefits

Voluntary Benefits

401(k) Match

Paid Time Off

Career Growth

Professional Development

Tuition Reimbursement

Employee Discounts

EAP

Wellness Program

Engagement Events

Job summary

Weingartz in Clarkston, MI is seeking a Power Equipment Service Manager to oversee the service department, guiding a large team of technicians and coordinators to deliver top-quality repairs and customer service.

The role emphasizes hiring, training, and performance development, with KPI monitoring, safety leadership, and collaboration with senior leadership to align service goals with business objectives. Full-time, with competitive benefits and growth opportunities.

Qualifications

• 2+ years of management experience in the service industry with direct reports and proven results.
• 3+ years of service and repair experience preferred.
• Outdoor Power Equipment industry experience is a plus.
• Experience managing large teams in a fast-paced environment.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and ability to learn ERP systems.
• Working knowledge of business fundamentals, including sales, marketing, and basic accounting/finance.
• Ability to perform basic math calculations such as discounts, commissions, and percentages.

Responsibilities

• Oversee all service department operations with full accountability for performance and results.
• Lead, coach, and develop a large team of service technicians and service coordinators.
• Manage hiring, onboarding, training, and performance evaluations to support team growth and success.
• Provide guidance on equipment repairs and ensure all work meets established procedures and quality standards.
• Monitor KPIs, including service demand and productivity, and implement improvements as needed.
• Deliver excellent customer service by addressing concerns, providing updates, and ensuring a positive experience.
• Partner with leadership to forecast service needs and set performance goals aligned with business objectives.
• Promote and enforce safety standards and proper use of equipment and materials.
• Foster a positive, team-oriented work environment aligned with Weingartz values.

Skills

Management experience

Team coaching

Customer service

MS Office

ERP systems

Strong communication

Tools

ERP systems

MS Office

Job description

Weingartz in Clarkston, MI is seeking a Power Equipment Service Manager to oversee the service department, guiding a large team of technicians and coordinators to deliver top-quality repairs and customer service.

The role emphasizes hiring, training, and performance development, with KPI monitoring, safety leadership, and collaboration with senior leadership to align service goals with business objectives. Full-time, with competitive benefits and growth opportunities.