Power Equipment Service Manager

Weingartz; Clarkston (MI); Vor Ort; USD 75.000 - 85.000; Vollzeit

Benefits dieser Stelle

Award-Winning Benefits

Employer-Paid Benefits

Voluntary Benefits

401(k) Match

Paid Time Off

Career Growth

Professional Development

Tuition Reimbursement

Employee Discounts

EAP

Wellness Program

Engagement Events

Zusammenfassung

Weingartz in Clarkston, MI is seeking a Power Equipment Service Manager to oversee the service department, guiding a large team of technicians and coordinators to deliver top-quality repairs and customer service.

The role emphasizes hiring, training, and performance development, with KPI monitoring, safety leadership, and collaboration with senior leadership to align service goals with business objectives. Full-time, with competitive benefits and growth opportunities.

Qualifikationen

• 2+ years of management experience in the service industry with direct reports and proven results.
• 3+ years of service and repair experience preferred.
• Outdoor Power Equipment industry experience is a plus.
• Experience managing large teams in a fast-paced environment.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and ability to learn ERP systems.
• Working knowledge of business fundamentals, including sales, marketing, and basic accounting/finance.
• Ability to perform basic math calculations such as discounts, commissions, and percentages.

Aufgaben

• Oversee all service department operations with full accountability for performance and results.
• Lead, coach, and develop a large team of service technicians and service coordinators.
• Manage hiring, onboarding, training, and performance evaluations to support team growth and success.
• Provide guidance on equipment repairs and ensure all work meets established procedures and quality standards.
• Monitor KPIs, including service demand and productivity, and implement improvements as needed.
• Deliver excellent customer service by addressing concerns, providing updates, and ensuring a positive experience.
• Partner with leadership to forecast service needs and set performance goals aligned with business objectives.
• Promote and enforce safety standards and proper use of equipment and materials.
• Foster a positive, team-oriented work environment aligned with Weingartz values.

Kenntnisse

Management experience

Team coaching

Customer service

MS Office

ERP systems

Strong communication

Tools

ERP systems

MS Office

Jobbeschreibung

Position:Power Equipment Service Manager

Location: Clarkston, MI

Job Id:503-1

# of Openings:1

Power Equipment Service Manager

What You'll Be Doing

• Oversee all service department operations with full accountability for performance and results.
• Lead, coach, and develop a large team of service technicians and service coordinators.
• Manage hiring, onboarding, training, and performance evaluations to support team growth and success.
• Provide guidance on equipment repairs and ensure all work meets established procedures and quality standards.
• Monitor key performance indicators (KPIs), including service demand and productivity, and implement improvements as needed.
• Deliver excellent customer service by addressing concerns, providing updates, and ensuring a positive experience.
• Partner with leadership to forecast service needs and set performance goals aligned with business objectives.
• Promote and enforce safety standards and proper use of equipment and materials.
• Foster a positive, team-oriented work environment aligned with Weingartz values.

What We'll Need from You

• 2+ years of management experience in the service industry, with direct reports and proven results.
• 3+ years of service and repair experience preferred.
• Outdoor Power Equipment industry experience is a plus.
• Experience managing large teams in a fast-paced environment.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and ability to learn ERP systems.
• Working knowledge of business fundamentals, including sales, marketing, and basic accounting/finance.
• Ability to perform basic math calculations such as discounts, commissions, and percentages.

Pay Range

• $75,000 – $85,000 annually, based on experience and qualifications

When and Where You'll Be Working

• Full-Time Position
• Open Retail Hours:
  • Monday (8:00am - 7:00pm)
  • Tuesday - Friday (8:00am - 6:00pm)
  • Saturday (9:00am - 3:00pm)

Why You'll Love Working Here

• Award-Winning Benefits: Earned the 2026 Top Employee Benefits Award by Mployer
• 100% Employer-Paid Benefits: Medical, Dental, Short-Term Disability, and Basic Life Benefit
• Voluntary Benefits: Vision, Long-Term Disability, Critical Illness, and Supplemental Life Insurance
• 401(k) Retirement Plan: 100% employer match up to 3% of employee contributions, plus a 50% match on the next 2%
• Paid Time Off: Competitive PTO package plus 6 paid holidays annually
• Career Growth: Long-term opportunity with advancement paths in a growing, family-oriented company
• Professional Development: Environment that promotes continuous learning and career development
• Additional Programs: Tuition reimbursement, employee referral bonus, employee discounts, and Employee Assistance Program (EAP)
• Wellness Program: Employer-sponsored program offering opportunities to earn company-paid HSA contributions and prizes
• Employee Engagement: Company-sponsored holiday parties, team luncheons, and employee appreciation events

About Us

Weingartz, a family-owned and operated business, has served as the trusted North American leader in outdoor power equipment sales and service since 1945. Weingartz is a long-time advocate of the commercial and the residential buyer, designing specialized, innovative service programs tailored to the needs of our valued customers. Our industry-leading customer support programs are second to none, and we work hard each day to provide superior retail experiences for our customers.

We are an equal opportunity employer and will not unlawfully discriminate on the basis of race, color, sex, national origin, age, religion, marital or veteran status, the presence of a medical condition or handicap, height, weight, arrest record or any other protected status in the hiring, payment, discipline, or promotion of employees.