Post-Treatment Care Navigator

Banyan-Treatment-Centers-; Laurel Run (PA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Vision and dental coverage

Life insurance

Short- and long-term disability

Job summary

Banyan Treatment Centers is seeking a dedicated Aftercare Coordinator to support patients as they transition through every stage of their treatment journey, focusing on discharge planning, continuity of care, and collaboration with internal teams, families, and external partners to ensure each patient leaves treatment with a clear, well-coordinated aftercare plan.

The Aftercare Coordinator plays a critical role in supporting long-term recovery by ensuring no patient falls through the cracks and

Qualifications

• High school diploma or GED required; Associate’s degree preferred.
• Experience in behavioral health, customer service, or familiarity with 12-step or recovery-based programs preferred.
• Strong written and verbal communication skills with attention to detail.
• Familiarity with Salesforce and/or Kipu EMR preferred.
• Knowledge of local community resources and aftercare support services.

Responsibilities

• Coordinate discharge plans and next level of care with clinical staff and Banyan’s Outbound Team to ensure seamless transitions.
• Obtain required consents, identification, and financial documentation to support continuity of care.
• Refer administratively discharged patients to appropriate alternative providers when necessary.
• Serve as a primary liaison with external agencies and partners (including VA, probation officers, attorneys, HR representatives, and EAPs).
• Communicate with referral sources regarding patient arrivals, discharge planning, AMA risks, and hospitalizations to support continuity and retention.
• Engage families throughout the discharge process, providing timely updates and aligning with aftercare planning.
• Maintain accurate and timely documentation in the electronic medical record (Kipu).
• Share updates and coordinate communication using Teams and Salesforce to support interdisciplinary collaboration.
• Support patient retention and safety initiatives, including AMA blocking.
• Participate in weekly case consultations and collaborate with clinical, operational, and business development teams.
• Uphold confidentiality, regulatory requirements, and a patient-first approach.

Skills

Communication skills

Customer service

Salesforce

Kipu EMR

Attention to detail

Education

High school diploma or GED

Associate’s degree

Tools

Salesforce

Kipu EMR

Job description

Banyan Treatment Centers is seeking a dedicated Aftercare Coordinator to support patients as they transition through every stage of their treatment journey, focusing on discharge planning, continuity of care, and collaboration with internal teams, families, and external partners to ensure each patient leaves treatment with a clear, well-coordinated aftercare plan.

The Aftercare Coordinator plays a critical role in supporting long-term recovery by ensuring no patient falls through the cracks and