Aftercare Coordinator

Banyan-Treatment-Centers-; Wasilla (AK); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical & dental

Vision insurance

Life insurance

Disability coverage

401(k) with match

Paid time off

Job summary

Banyan Treatment Centers in Wasilla is seeking an Aftercare Coordinator to support clients after discharge, coordinating next steps and ensuring a clear recovery plan. This full-time role runs Monday–Friday, 8:00am–4:30pm, and reports to the Executive Director, with compensation at $25-$28 per hour.

You will liaise with external agencies, document in the EMR, collaborate with clinical and outreach teams, and advocate for retention and safety while helping families navigate post-treatment

Qualifications

• High school diploma or GED; Associates degree preferred.
• Experience in behavioral health or customer service.
• Excellent written and verbal communication skills.
• Familiarity with Salesforce and/or Kipu EMR is a plus.
• Knowledge of local community resources.

Responsibilities

• Coordinate discharge planning and transition to next level of care.
• Serve as liaison with referral sources and families.
• Maintain accurate documentation in EMR (Kipu).
• Collaborate with clinical and operations teams; participate in weekly case consultations.
• Ensure confidentiality and regulatory compliance.

Skills

Communication skills

Customer service

12-step familiarity

Behavioral health exp

Education

High school diploma or GED

Associates degree preferred

Tools

Salesforce

Kipu EMR

Job description

Description

Exciting Opportunity with Banyan Treatment Centers!
We’re seeking a dedicated and highly organized Aftercare Coordinator to support clients as they transition through every step of their treatment journey. In this key role, you’ll coordinate the next level of care, serve as a liaison with referral sources and families, and ensure that each client leaves with a clear, well-executed plan for continued recovery.

This position is ideal for someone whose “why” is rooted in ensuring no one falls through the cracks- someone who understands that successful recovery doesn’t end at discharge, and is driven to connect people to the resources, support, and structure they need after treatment.

• Reporting to: Executive Director
• Schedule: Full Time, Monday-Friday
  8:00am-4:30pm
• Compensation: 25-28 hourly
• Application Deadline: October 15, 2026

Key Responsibilities:

• Coordinate Next Steps: Manage each client’s discharge plan, ensuring a seamless transition to the next level of care, in collaboration with clinical staff and Banyan’s Outbound Team.
• Serve as a Key Liaison: Communicate with external agencies such as the VA, probation officers, attorneys, HR representatives, and EAPs to ensure continuity of care and resolve outstanding needs.
• Maintain Accurate Documentation: Record all employment, legal, and medical-related interactions in the EMR (Kipu) to support post-discharge planning.
• Advocate for Retention & Safety: Support AMA blocking efforts and help clients remain engaged in treatment. Refer administratively discharged clients to alternative providers when necessary.
• Engage Families & Referral Sources: Keep families informed of discharge plans and maintain consistent updates with referral sources, including patient arrival, AMA risks, and hospitalizations.
• Facilitate Admissions Needs: Obtain consents, IDs, and financial documentation to support smooth transitions into care.
• Collaborate Proactively: Work closely with clinical and business development teams, participate in weekly case consultations, and share key updates via Teams and Salesforce.
• Ensure Compliance & Compassion: Uphold confidentiality, regulatory standards, and a patient-first approach across all communications and interactions.

Qualifications:

• High school diploma or GED; Associates, preferred
• Experience in behavioral health, customer service, or familiarity with 12-step programs
• Excellent written and verbal communication skills
• Familiarity with Salesforce and/or Kipu EMR is a plus
• Knowledge of local community resources

This is more than a job, it’s a chance to be a vital part of what recovery looks like after treatment. As an Aftercare Coordinator, you’ll help ensure that each client leaves treatment with a clear plan, strong connections, and the resources they need to continue their recovery journey with confidence.

• Join a Mission-Driven, Nationally Recognized Organization: We’re accredited by the Joint Commission and backed by TPG’s Rise Fund, with 18 locations and Telehealth services nationwide.
• Champion the Continuum of Care: Be a key player in ensuring clients transition successfully from treatment into long-term recovery supports.
• Work in Partnership: Collaborate with clinical, operational, and business development teams, as well as families and external partners, to make sure no detail is missed.
• Enjoy Comprehensive Benefits: Including medical, vision, and dental insurance; whole and term life insurance; short- and long-term disability coverage; 401(k) with employer match; paid time off and holidays; and wellness, assistance, and referral programs.

We are an Equal Opportunity Employer and welcome applicants of all backgrounds. We encourage veterans, active-duty military, and first responders to apply in support of our First Responders Program.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.