Aftercare Coordinator

Banyan Treatment Center; Pennsylvania; On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with employer match

Paid time off & holidays

Job summary

Banyan Treatment Centers is seeking a dedicated Aftercare Coordinator to guide patients as they move through each stage of recovery. The role emphasizes discharge planning, continuity of care, and collaboration with clinical teams, families, and external partners to ensure a clear, well-coordinated aftercare plan.

The coordinator supports long-term recovery by preventing gaps in care and addressing post-treatment needs with care, accuracy, and compassion, while coordinating with referrals, EMR

Qualifications

• High school diploma or GED required; Associate’s degree preferred.
• Experience in behavioral health, customer service, or familiarity with recovery-based programs.
• Strong written and verbal communication skills.
• Familiarity with Salesforce and/or Kipu EMR.
• Knowledge of local community resources and aftercare support services.

Responsibilities

• Coordinate discharge plans and next level of care with clinical staff.
• Obtain required consents, identification, and financial documentation for continuity of care.
• Refer discharged patients to appropriate providers when necessary.
• Serve as liaison with external agencies and partners (e.g., VA, probation, attorneys, HR, EAPs).
• Communicate with referral sources about arrivals, discharge planning, AMA risks, and hospitalizations.
• Engage families during the discharge process with timely updates.

Skills

Communication skills

Salesforce

Kipu EMR

Education

High school diploma or GED

Associate’s degree

Tools

Salesforce

Kipu EMR

Job description

Banyan Treatment Centers is seeking a dedicated and organized Aftercare Coordinator to support patients as they transition through every stage of their treatment journey. This role focuses on discharge planning, continuity of care, and collaboration with internal teams, families, and external partners to ensure each patient leaves treatment with a clear, well-coordinated aftercare plan.

The Aftercare Coordinator plays a critical role in supporting long-term recovery by ensuring no patient falls through the cracks and that all post-treatment needs are addressed with care, accuracy, and compassion.

• Reporting to: Executive Director
• Schedule: Full-time | Monday-Friday| 8 AM - 4:30 PM
• Location: Laurel Run, PA (On-site)

Key Responsibilities

Discharge Planning & Continuity of Care

• Coordinate each patient’s discharge plan and next level of care in collaboration with clinical staff and Banyan’s Outbound Team to ensure seamless transitions.
• Facilitate admissions-related needs by obtaining required consents, identification, and financial documentation to support continuity of care.
• Refer administratively discharged patients to appropriate alternative providers when necessary.
• Serve as a primary liaison with external agencies and partners, including the VA, probation officers, attorneys, HR representatives, and Employee Assistance Programs (EAPs).
• Communicate effectively with referral sources regarding patient arrivals, discharge planning, AMA risks, and hospitalizations to support continuity and retention.
• Engage families throughout the discharge process, providing timely updates and ensuring alignment with aftercare planning.

Documentation & Systems Management

• Maintain accurate and timely documentation of employment, legal, medical, and aftercare-related interactions in the electronic medical record (Kipu).
• Share key updates and coordinate communication using Teams and Salesforce to support interdisciplinary collaboration.
• Support patient retention and safety initiatives, including AMA blocking efforts, to encourage continued engagement in treatment.
• Participate in weekly case consultations and collaborate proactively with clinical, operational, and business development teams.
• Uphold confidentiality, regulatory requirements, and a patient-first approach in all communications and interactions.

Qualifications

• High school diploma or GED required; Associate’s degree preferred.
• Experience in behavioral health, customer service, or familiarity with 12-step or recovery-based programs preferred.
• Strong written and verbal communication skills with attention to detail.
• Familiarity with Salesforce and/or Kipu EMR preferred.
• Knowledge of local community resources and aftercare support services.

This is more than a job—it’s an opportunity to play a vital role in what recovery looks like after treatment. As an Aftercare Coordinator, you will:

• Join a mission-driven, nationally recognized organization accredited by The Joint Commission and supported by TPG’s Rise Fund.
• Champion the continuum of care by ensuring patients transition successfully from treatment into long-term recovery supports.
• Collaborate closely with clinical, operational, and business development teams, as well as families and external partners.
• Enjoy comprehensive benefits (full-time eligible), including medical, vision, and dental insurance; life insurance; short- and long-term disability coverage; a 401(k) with employer match; paid time off and holidays; and wellness, assistance, and referral programs.

EOE

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.