Aftercare Coordinator

Banyan Treatment Center; Wasilla, Northern (AK, KY); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401(k) with employer match

Paid time off and holidays

Wellness and assistance programs

Job summary

Banyan Treatment Centers in Wasilla, AK is seeking an Aftercare Coordinator to guide clients after discharge, coordinating next steps and liaising with referral sources and families to ensure a solid continuity of care.

You will document interactions in the EMR, collaborate with clinical and outreach teams, and help secure resources, transportation, and appointments to support ongoing recovery. This is a full-time, daytime role with competitive hourly compensation and a nationwide network.

Qualifications

• Requires high school diploma or GED; Associate's degree preferred.
• Experience in behavioral health or customer service is a plus.
• Strong written and verbal communication skills are essential.
• Familiarity with Salesforce and/or Kipu EMR is a plus.

Responsibilities

• Coordinate Next Steps: Manage each client’s discharge plan and transition to the next level of care with clinical staff and the Outbound Team.
• Serve as a Key Liaison: Communicate with external agencies to ensure continuity of care.
• Maintain Accurate Documentation: Record interactions in the EMR to support post-discharge planning.
• Advocate for Retention & Safety: Support AMA blocking efforts and refer discharged clients to appropriate providers when needed.
• Engage Families & Referral Sources: Keep families informed and maintain updates with partners.

Skills

Communication skills

Organizational skills

Customer service experience

Salesforce

Kipu EMR

Education

High School Diploma or GED

Associate's degree

Tools

Salesforce

Kipu EMR

Job description

Description

Exciting Opportunity with Banyan Treatment Centers!
We’re seeking a dedicated and highly organized Aftercare Coordinator to support clients as they transition through every step of their treatment journey. In this key role, you’ll coordinate the next level of care, serve as a liaison with referral sources and families, and ensure that each client leaves with a clear, well-executed plan for continued recovery.

This position is ideal for someone whose “why” is rooted in ensuring no one falls through the cracks- someone who understands that successful recovery doesn’t end at discharge, and is driven to connect people to the resources, support, and structure they need after treatment.

• Reporting to: Executive Director
• Schedule: Full Time, Monday-Friday
  8:00am-4:30pm
• Compensation: 25-28 hourly
• Application Deadline: October 15, 2026

Key Responsibilities:

• Coordinate Next Steps: Manage each client’s discharge plan, ensuring a seamless transition to the next level of care, in collaboration with clinical staff and Banyan’s Outbound Team.
• Serve as a Key Liaison: Communicate with external agencies such as the VA, probation officers, attorneys, HR representatives, and EAPs to ensure continuity of care and resolve outstanding needs.
• Maintain Accurate Documentation: Record all employment, legal, and medical-related interactions in the EMR (Kipu) to support post-discharge planning.
• Advocate for Retention & Safety: Support AMA blocking efforts and help clients remain engaged in treatment. Refer administratively discharged clients to alternative providers when necessary.
• Engage Families & Referral Sources: Keep families informed of discharge plans and maintain consistent updates with referral sources, including patient arrival, AMA risks, and hospitalizations.
• Facilitate Admissions Needs: Obtain consents, IDs, and financial documentation to support smooth transitions into care.
• Collaborate Proactively: Work closely with clinical and business development teams, participate in weekly case consultations, and share key updates via Teams and Salesforce.
• Ensure Compliance & Compassion: Uphold confidentiality, regulatory standards, and a patient-first approach across all communications and interactions.

Qualifications:

• High school diploma or GED; Associates, preferred
• Experience in behavioral health, customer service, or familiarity with 12-step programs
• Excellent written and verbal communication skills
• Familiarity with Salesforce and/or Kipu EMR is a plus
• Knowledge of local community resources

This is more than a job, it’s a chance to be a vital part of what recovery looks like after treatment. As an Aftercare Coordinator, you’ll help ensure that each client leaves treatment with a clear plan, strong connections, and the resources they need to continue their recovery journey with confidence.

• Join a Mission-Driven, Nationally Recognized Organization: We’re accredited by the Joint Commission and backed by TPG’s Rise Fund, with 18 locations and Telehealth services nationwide.
• Champion the Continuum of Care: Be a key player in ensuring clients transition successfully from treatment into long-term recovery supports.
• Work in Partnership: Collaborate with clinical, operational, and business development teams, as well as families and external partners, to make sure no detail is missed.
• Enjoy Comprehensive Benefits: Including medical, vision, and dental insurance; whole and term life insurance; short- and long-term disability coverage; 401(k) with employer match; paid time off and holidays; and wellness, assistance, and referral programs.

We are an Equal Opportunity Employer and welcome applicants of all backgrounds. We encourage veterans, active-duty military, and first responders to apply in support of our First Responders Program.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.