Aftercare Coordinator

Banyan-Treatment-Centers-; Town of Florida (NY); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401(k) match

Paid time off

Holidays

Wellness programs

Assistance program

Referral program

Job summary

Banyan Treatment Centers in Lake Worth, FL is seeking a dedicated Aftercare Coordinator to guide patients through discharge planning and continuity of care. You will coordinate with clinical staff, families, and external partners to ensure a clear, well‑coordinated aftercare plan.

This role emphasizes collaboration with the Outbound Team and community resources to prevent gaps in care, while maintaining accurate documentation in Kipu and using Teams and Salesforce to support interdisciplinary

Qualifications

• Experience in behavioral health or related setting preferred.
• Strong written and verbal communication skills with attention to detail.
• Familiarity with EMR systems and care coordination processes.

Responsibilities

• Coordinate discharge plans and next level of care with clinical staff and outbound team.
• Collect consents, IDs, and financial documentation to support continuity of care.
• Refer discharged patients to appropriate providers when needed.

Skills

Discharge planning

Communication skills

Documentation

Education

High school diploma or GED

Associate's degree preferred

Tools

Kipu EMR

Salesforce

Job description

Banyan Treatment Centers | Behavioral Health of the Palm Beaches Lake Worth, FL 33467, USA

Description

Banyan Treatment Centers is seeking a dedicated and organized Aftercare Coordinator to support patients as they transition through every stage of their treatment journey. This role focuses on discharge planning, continuity of care, and collaboration with internal teams, families, and external partners to ensure each patient leaves treatment with a clear, well-coordinated aftercare plan.

The Aftercare Coordinator plays a critical role in supporting long-term recovery by ensuring no patient falls through the cracks and that all post-treatment needs are addressed with care, accuracy, and compassion.

• Reporting to: Executive Director
• Schedule: Full-time| Sunday - Thursday
• Location: Lake Worth, FL

Key Responsibilities

Discharge Planning & Continuity of Care

• Coordinate each patient's discharge plan and next level of care in collaboration with clinical staff and Banyan's Outbound Team to ensure seamless transitions.
• Facilitate admissions-related needs by obtaining required consents, identification, and financial documentation to support continuity of care.
• Refer administratively discharged patients to appropriate alternative providers when necessary.
• Serve as a primary liaison with external agencies and partners, including the VA, probation officers, attorneys, HR representatives, and Employee Assistance Programs (EAPs).
• Communicate effectively with referral sources regarding patient arrivals, discharge planning, AMA risks, and hospitalizations to support continuity and retention.
• Engage families throughout the discharge process, providing timely updates and ensuring alignment with aftercare planning.

Documentation & Systems Management

• Maintain accurate and timely documentation of employment, legal, medical, and aftercare-related interactions in the electronic medical record (Kipu).
• Share key updates and coordinate communication using Teams and Salesforce to support interdisciplinary collaboration.
• Support patient retention and safety initiatives, including AMA blocking efforts, to encourage continued engagement in treatment.
• Participate in weekly case consultations and collaborate proactively with clinical, operational, and business development teams.
• Uphold confidentiality, regulatory requirements, and a patient-first approach in all communications and interactions.

Qualifications

• High school diploma or GED required; Associate's degree preferred.
• Experience in behavioral health, customer service, or familiarity with 12-step or recovery-based programs preferred.
• Strong written and verbal communication skills with attention to detail.
• Familiarity with Salesforce and/or Kipu EMR preferred.
• Knowledge of local community resources and aftercare support services.

This is more than a job-its an opportunity to play a vital role in what recovery looks like after treatment. As anAftercare Coordinator, you will:

• Join a mission-driven, nationally recognized organization accredited by The Joint Commission and supported by TPG's Rise Fund.
• Champion the continuum of care by ensuring patients transition successfully from treatment into long-term recovery supports.
• Collaborate closely with clinical, operational, and business development teams, as well as families and external partners.
• Enjoy comprehensive benefits (full-time eligible), including medical, vision, and dental insurance; life insurance; short- and long-term disability coverage; a 401(k) with employer match; paid time off and holidays; and wellness, assistance, and referral programs.

EOE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.