Post-Sales Support Specialist - RMA & Logistics

ScanSource; Greenville (SC); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Life insurance

401(k) plan with matching

8 paid company holidays

128 hours PTO per year (outside CA)

Job summary

ScanSource, Inc. in Greenville, SC, seeks a Customer Service Representative to assist with post-sales issues, including RMAs, and handle tracking, delivery proofs, and communications with sales, warehouse, and product managers.

The role involves extensive phone interaction and collaboration across departments, with a focus on accuracy and timely responses. The position requires teamwork, strong organizational skills, and the ability to manage multiple tasks.

Qualifications

• Able to function as part of a team in a multi-task environment.
• Strong organizational and follow up skills.
• Proficiency in foreign language (Spanish, Portuguese, French, German).
• SAP Experience.

Responsibilities

• Assist sales and customers with post sales issues, including RMA related issues.
• Extensive direct phone contact with customers, sales representatives, warehouse, return center, and product managers.
• Receive requests over the intranet, internet, fax, and telephone.
• Provide Tracking, Bill of Lading, and Proof of Delivery.
• Provide Serial Numbers on product shipped from Vendor and ScanSource Inc. Warehouse.
• Take hunt group calls.
• Work with transit carriers on freight credits and ship damage claims.
• Work closely with warehouse personnel to resolve shipping discrepancies.
• Other duties as assigned (ISO support, other operational assignments, etc…).
• Regular attendance is an essential function of the Customer Service Representative position.
• Hours for this particular position will be from 11:00 am to 8:00 pm.

Skills

Teamwork

Organization

Follow-up

Tools

SAP

Job description

ScanSource, Inc. in Greenville, SC, seeks a Customer Service Representative to assist with post-sales issues, including RMAs, and handle tracking, delivery proofs, and communications with sales, warehouse, and product managers.

The role involves extensive phone interaction and collaboration across departments, with a focus on accuracy and timely responses. The position requires teamwork, strong organizational skills, and the ability to manage multiple tasks.