Customer Order & Support Specialist (11am-8pm EST)

ScanSource; Greenville (SC); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Life insurance

401(k) with matching

128 hours PTO per year

8 paid company holidays

Job summary

ScanSource is seeking a CAM Partner Support Representative in Greenville, SC to manage orders and quotes and coordinate with inside sales, merchandising, and customers to ensure an unrivaled customer experience.

The role requires entry of orders into SAP, ensuring proper pricing for exceptions, and proactive communication of tracking and ETAs. Working hours are 11:00 am - 8:00 pm EST.

Qualifications

• 4 year college degree or equivalent work experience.
• Strong organizational skills.
• Track record of achievement and results orientation.
• Strong verbal and written communication skills.

Responsibilities

• Enter orders into SAP.
• Ensure pricing is set up properly for orders with price exceptions.
• Communicate with customers and merchandising to resolve issues.
• Communicate tracking and ETAs to customers.
• Prioritize and escalate orders as necessary to meet customer expectations.
• Provide visibility to customers to deliver an improved customer experience.
• Proactively identify potential obstacles with orders to ensure smooth flow.
• Complete price/cost adjustments as necessary.

Skills

Order management

Customer service

Communication

Organizational skills

Education

Bachelor's degree or equivalent

Tools

SAP

Salesforce

Job description

ScanSource is seeking a CAM Partner Support Representative in Greenville, SC to manage orders and quotes and coordinate with inside sales, merchandising, and customers to ensure an unrivaled customer experience.

The role requires entry of orders into SAP, ensuring proper pricing for exceptions, and proactive communication of tracking and ETAs. Working hours are 11:00 am - 8:00 pm EST.