Post-Sales Support Specialist RMA & Freight Claims (Evenings)

Scansource; Wade Hampton (SC); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with matching

Job summary

ScanSource, Inc. is seeking a Customer Service Representative to assist sales and customers with post-sales issues and RMAs, while maintaining close contact with multiple internal teams. The role requires strong communication and multi-tasking in a fast-paced environment.

Responsibilities include processing requests via various channels, providing tracking and documentation, and supporting shipping and warehouse coordination. The position offers range-based compensation and benefits.

Qualifications

• Team-oriented, multi-task environment.
• Strong organizational and follow-up skills.
• Able to function in a collaborative setting.

Responsibilities

• Assist sales and customers with post-sales issues, including RMAs.
• Extensive direct phone contact with customers, sales reps, warehouse, return center, and product managers.
• Receive requests via intranet, internet, fax, and telephone.

Skills

Team orientation

Multitasking

Organizational skills

Follow-up skills

Tools

SAP

Job description

ScanSource, Inc. is seeking a Customer Service Representative to assist sales and customers with post-sales issues and RMAs, while maintaining close contact with multiple internal teams. The role requires strong communication and multi-tasking in a fast-paced environment.

Responsibilities include processing requests via various channels, providing tracking and documentation, and supporting shipping and warehouse coordination. The position offers range-based compensation and benefits.