Customer Service Representative

Scansource; Wade Hampton (SC); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with matching

Job summary

ScanSource, Inc. is seeking a Customer Service Representative to assist sales and customers with post-sales issues and RMAs, while maintaining close contact with multiple internal teams. The role requires strong communication and multi-tasking in a fast-paced environment.

Responsibilities include processing requests via various channels, providing tracking and documentation, and supporting shipping and warehouse coordination. The position offers range-based compensation and benefits.

Qualifications

• Team-oriented, multi-task environment.
• Strong organizational and follow-up skills.
• Able to function in a collaborative setting.

Responsibilities

• Assist sales and customers with post-sales issues, including RMAs.
• Extensive direct phone contact with customers, sales reps, warehouse, return center, and product managers.
• Receive requests via intranet, internet, fax, and telephone.

Skills

Team orientation

Multitasking

Organizational skills

Follow-up skills

Tools

SAP

Job description

Assist sales and customers with post sales issues, including RMA related issues.

• Extensive direct phone contact with customers, sales representatives, warehouse, return center, and product managers.
• Receive requests over the intranet, internet, fax, and telephone.
• Provide Tracking, Bill of Lading, and Proof of Delivery
• Provide Serial Numbers on product shipped from Vendor and ScanSource Inc. Warehouse
• Take hunt group calls.
• Work with transit carriers on freight credits and ship damage claims.
• Works closely with warehouse personnel to resolve shipping discrepancies.
• Other duties as assigned (ISO support, other operational assignments, etc…)
• Regular attendance is an essential function of the Customer Service Representative position
• Hours for this particular position will be from 11:00 am to 8:00 pm

Reporting Relationships:

• Receives general supervision from the Manager of Customer Service
• Direct contact with customers, internal departments, the Manager of Customer Service, as well as close interaction with other customer service representatives.

Requirements:

• Able to function as part of a team in a multi-task environment
• Strong organizational and follow up skills

Preferred:

• Proficiency in foreign language (Spanish, Portuguese, French, German)
• SAP Experience

Physical Requirements:

• Ability to sit a computer terminal for long periods of time
• Ability to be physically in attendance at workstation during normal business hours designated for the position.
• Ability to travel 0% to 10% of the time.
• Includes long period of time on telephone and at a computer terminal.
• Ability to lift 20 to 30 lbs.

Compensation:

Compensation Range: $35,000 - $40,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 8 paid company holidays.

ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.