Post-Sales Solutions Consultant – Remote

vodori-careers; United States; Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Remote work option

Stock options

401(k) with company match

Medical, dental, vision benefits

Parental leave (12 weeks)

Unlimited vacation

Employee recognition program

Job summary

Vodori is seeking a Solutions Consultant in the United States to own post‑sales configuration delivery across complex customer engagements. You will lead intake, translate needs into technical requirements, and guide the configuration team through end‑to‑end projects, including upgrades and AI or dashboard add‑ons.

The role blends strong business and technical acumen with excellent prioritization, stakeholder management, and hands‑on Jira experience to ensure high‑quality outcomes for life

Qualifications

• 3-5 years in professional services, managed services, or SaaS implementations.
• Familiarity with business process optimization and enterprise content management concepts.
• Strong attention to detail, organization, and project management.
• Proven ability to prioritize work with strong follow-through.
• Direct client engagement experience with high customer satisfaction.
• Ability to lead large meetings with multiple stakeholders.
• Strong written and verbal communication skills.
• Experience with Jira for managing work.
• Experience with data cleaning, import, and migration; Excel skills are a bonus.
• Experience with GuideCX, Zendesk and HubSpot.
• Proven ability to coordinate cross-functional resources.
• Experience applying generative AI to improve workflows and deliverables.

Responsibilities

• Lead the intake and discovery process for inbound configuration change requests, defining scope and identifying whether requests fall under standard support or require billable professional services.
• Act as the primary 'quarterback' for post go-live configuration projects, translating customer needs into clear, technical requirements and prioritizing the daily execution backlog for Configuration Specialists
• Facilitate working sessions and discovery calls with customers to solution complex workflows, actively managing scope and guiding customers toward best practices.
• Execute repeatable programs like regular system upgrades (3x per year for each customer), customer‑requested configuration maintenance, and the enablement of add‑on modules like AI or dashboards.
• Perform internal Quality Assurance (QA) of technical configurations and lead User Acceptance Testing (UAT) with the customer, when relevant, prior to deployment.
• Leverage a deep understanding of product configurability to analyze customer needs and translate them into actionable, executable requirements and comprehensive project plans.
• Proactively navigate internal dependencies, customer contingencies, and competing priorities to ensure timely project delivery and maximize the platform's value.
• Define and adhere to project schedules, managing competing priorities and mitigating risks.

Skills

Project management

Jira

Cross-functional coordination

Client engagement

Communication

AI in workflows

Excel

Tools

GuideCX

Zendesk

HubSpot

Job description

Vodori is seeking a Solutions Consultant in the United States to own post‑sales configuration delivery across complex customer engagements. You will lead intake, translate needs into technical requirements, and guide the configuration team through end‑to‑end projects, including upgrades and AI or dashboard add‑ons.

The role blends strong business and technical acumen with excellent prioritization, stakeholder management, and hands‑on Jira experience to ensure high‑quality outcomes for life