Enterprise Solutions Consultant - Pre-Sales & Onboarding

Vaco by Highspring; San Francisco (CA); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Vaco by Highspring is seeking a Solutions Consultant to support customers through pre-sales, onboarding, implementation, and adoption. The role partners with Sales, Product, and Engineering to translate business needs into practical solutions and guide customers to sustained value from the platform.

The candidate will manage multiple customer workstreams, lead onboarding initiatives, and develop training materials and reusable resources.

Qualifications

• Bachelor's degree or equivalent is required.
• Strong problem-solving and organizational abilities with experience working cross-functionally.
• Excellent written and verbal communication skills with customers and internal teams.

Responsibilities

• Partner with Sales for discovery, solution development, and pre-sales activities.
• Lead onboarding and implementation initiatives aligned with business requirements and success metrics.
• Build trusted relationships with customer stakeholders and guide platform adoption.
• Manage multiple customer workstreams, milestones, and project deliverables.
• Develop customer-facing guides, training materials, and implementation resources.
• Monitor adoption and identify risks, opportunities, and value.
• Translate customer feedback into actionable product/engineering recommendations.
• Collaborate across Sales, Customer Success, Product, and Engineering to improve the customer experience.
• Help develop scalable processes and tools for enterprise customers.
• Support the introduction and adoption of new product capabilities.

Skills

Problem solving

Project management

Communication

Education

Bachelor's degree or equivalent

Job description

Vaco by Highspring is seeking a Solutions Consultant to support customers through pre-sales, onboarding, implementation, and adoption. The role partners with Sales, Product, and Engineering to translate business needs into practical solutions and guide customers to sustained value from the platform.

The candidate will manage multiple customer workstreams, lead onboarding initiatives, and develop training materials and reusable resources.