Enterprise Solutions Consultant - Pre-Sales & Onboarding

Vaco Recruiter Services; San Francisco (CA); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Vaco Recruiter Services is seeking a Solutions Consultant to support customers across pre-sales, onboarding, implementation, and adoption lifecycle. This client-facing role partners with Sales, Product, and Engineering to translate business needs into practical solutions.

The role requires strong business acumen, project management, and excellent communication. Candidates will manage multiple workstreams, build customer guides, and help drive platform adoption while delivering measurable value.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 4+ years of experience in solutions consulting, implementation, customer success, professional services, or another customer-facing role.
• Experience supporting B2B software customers in a fast-paced environment, including onboarding or implementation activities.
• Strong problem-solving, project management, and organizational skills with the ability to manage multiple workstreams.
• Excellent written and verbal communication skills, with the ability to collaborate effectively with customer stakeholders and internal technical teams.

Responsibilities

• Partner with Sales to support discovery, solution development, product demonstrations, and other pre-sales activities
• Lead customer onboarding and implementation initiatives, ensuring solutions align with business requirements and success measures
• Build trusted relationships with customer stakeholders and provide guidance on platform adoption and best practices
• Manage multiple customer workstreams, implementation milestones, documentation, and project deliverables
• Develop customer-facing guides, training materials, process documentation, and reusable implementation resources
• Monitor customer adoption and engagement to identify risks, opportunities, and areas for additional value
• Gather customer feedback and translate business needs into actionable recommendations for Product and Engineering
• Collaborate across Sales, Customer Success, Product, and Engineering to improve the customer experience
• Help develop scalable processes, systems, and tools that support enterprise customers
• Support the introduction and adoption of new product capabilities and solution offerings

Skills

Communication skills

Project management

Problem solving

Customer engagement

Education

Bachelor's degree

Tools

CRM software

Job description

Vaco Recruiter Services is seeking a Solutions Consultant to support customers across pre-sales, onboarding, implementation, and adoption lifecycle. This client-facing role partners with Sales, Product, and Engineering to translate business needs into practical solutions.

The role requires strong business acumen, project management, and excellent communication. Candidates will manage multiple workstreams, build customer guides, and help drive platform adoption while delivering measurable value.