Customer Success & Scheduling Specialist

All County Exteriors; Lakewood Township (NJ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Vision Insurance

401(k) with Employer Match

Paid Time Off

Paid Holidays

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

Life Insurance

Professional Development Assistance

Weekly Pay

Job summary

All County Exteriors in Lakewood, NJ is seeking a dedicated Customer Service Coordinator to support our Service & Repair division. You will be the main customer-facing contact, guiding homeowners from initial inquiry through scheduling, proposals, and job completion while coordinating with technicians, warehouse, accounting, and operations.

The role requires 1–3 years in customer service or related fields, strong communication, organizational, and computer skills.

Qualifications

• High School Diploma or GED.
• 1-3 years of customer service, scheduling, dispatching, administrative support, or related experience.
• Strong communication and customer service skills.
• Excellent organization and time-management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong computer skills and attention to detail.

Responsibilities

• Serve as the first point of contact for customers seeking repair and service work.
• Answer inbound calls and gather information needed to create service work orders.
• Help customers understand service options and pricing for routine repairs.
• Respond to customer inquiries promptly and professionally.
• Monitor and manage shared customer service inboxes and voicemails.
• Coordinate and manage daily service schedules.
• Plan technician routes throughout New Jersey to maximize efficiency.
• Create, update, and maintain work orders in ServiceTitan.
• Follow up with customers on open estimates and proposals.
• Upload photos, project documentation, and customer information into the system.
• Maintain accurate customer records throughout the service process.
• Coordinate with accounting regarding customer deposits.
• Communicate with warehouse and inventory teams regarding material needs.
• Assist with filing, scanning, document management, and other administrative tasks.
• Support the Service & Repair team with day-to-day operational needs.

Skills

Customer service

Scheduling

Dispatching

Administrative support

Communication skills

Time management

Education

High School Diploma or GED

Tools

ServiceTitan

Job description

All County Exteriors in Lakewood, NJ is seeking a dedicated Customer Service Coordinator to support our Service & Repair division. You will be the main customer-facing contact, guiding homeowners from initial inquiry through scheduling, proposals, and job completion while coordinating with technicians, warehouse, accounting, and operations.

The role requires 1–3 years in customer service or related fields, strong communication, organizational, and computer skills.