Post-Sale Customer Care & Service Scheduler

Ethan Allen Global, Inc.; Pomona (CA); On-site; Confidential; Full time

Benefits offered by this job

401(k) plan

Medical plans

Dental plan

Vision plan

Life insurance

Job summary

Ethan Allen Global, Inc. in Pomona, CA is seeking a Customer Service Coordinator to provide exceptional after-the-sale support, schedule service calls, and coordinate with store teams.

You will handle post-delivery inquiries, monitor open requests, maintain service logs, and compile service trend reports to inform improvements. This role may require holiday, evening or weekend hours and offers solid benefits in a retail home furnishings environment.

Qualifications

• Strong communication and listening skills.
• Retail customer service experience preferred.
• Understanding of product warranties and service procedures.

Responsibilities

• Handle post-delivery customer service inquiries.
• Schedule service technicians for in-house service calls.
• Notify customers of pre-delivery damages or errors that will cause a reschedule.
• Monitor all open customer service requests.
• Maintain service logs and files.
• Track service requests by store, customer, designer and service category.
• Assist in providing service trend reports.
• Process SRs for parts orders and repair and return orders.
• Assist in RA paperwork and track completion of credit.
• Work with inventory control to ensure proper disposition of damaged inventory.
• Assist in coordinating reorders or repairs of inventory and service charge-backs.
• Provide back-up support to the schedulers.
• Interface with store personnel as required.
• Provide delivery and service update reports for store personnel.
• Conduct post service surveys with customers.
• Perform any other duties as required.

Skills

Communication

Listening

Customer service

Product knowledge

Education

Associate's degree or equivalent

Job description

Ethan Allen Global, Inc. in Pomona, CA is seeking a Customer Service Coordinator to provide exceptional after-the-sale support, schedule service calls, and coordinate with store teams.

You will handle post-delivery inquiries, monitor open requests, maintain service logs, and compile service trend reports to inform improvements. This role may require holiday, evening or weekend hours and offers solid benefits in a retail home furnishings environment.